Customer Service & System Integration Associate

• 01 juillet 2026 • 80 - 100% • Indefinite duration • Merideweg 11, 3172 Bern • Log in to see the jobup.ch salary estimate We are Sonic Suisse Sonic Suisse is a vast network of regional laboratories with more than 2-500 employees distributed across sites in German-speaking, French-speaking, and Italian-speaking Switzerland. We belong to the global dimension group Sonic Healthcare, a leading provider of services in the medical diagnostics sector. We are committed to the well-being of our customers and the health of their patients by making a decisive contribution to medical care throughout Switzerland day after day. High quality requirements and the continuous training of our employees guarantee the safety and relevance of our analyses and test results. Whether in the fields of laboratory medicine, administration, or support functions: we offer you a meaningful working environment, with many development opportunities, fostering personal initiative through a corporate culture based on trust and collaboration. Join our dedicated team within the [nom] laboratory and participate, in this key role, in building the future of our leading and innovative company. To strengthen our team, we are looking for, immediately or by arrangement, a: Customer Service & System Integration Associate Your area of responsibility In this versatile function, you will accompany our customers and partners, particularly on topics related to the integration of practice software and the electronic exchange of data. You will thus contribute significantly to professional support and a high quality of service. Your responsibilities include the following tasks: • Planning, coordination, and implementation of system integrations as well as connections to laboratories and practices, in collaboration with customers, partners, IT services, and commercial services. • Advising and supporting customers as well as acting as an internal interlocutor for the sales and customer service teams. • Analysis of incidents and customer requests, development and follow-up of solution proposals. • Guaranteeing service quality and respecting agreed response times. • Close collaboration and acting as an interlocutor with internal departments such as IT, laboratory, logistics, finance, and sales. • Creation and updating of documentation, work instructions, and training materials. • Participation in projects and active contribution to the development of service processes and tools. Your profile • Completed training in the medical, laboratory, or IT field, or equivalent professional experience. • In-depth knowledge of data exchange formats such as xDT, HL7, and XML, as well as network and peripheral configuration and personal computer/workstation administration. • Solid knowledge in system integration and project management is an asset. • Experience in the deployment, support, and training of applications, preferably in a laboratory or medical practice environment. • Service-oriented, analytical, and solution-focused way of working. • Category B driver's license. • Experience with ticketing systems (ideally Service Desk Plus), CRM systems (ideally Salesforce), and good proficiency in MS Office. • Very good skills in French, both spoken and written; knowledge of English, German, and Italian is an asset. We offer • Varied activity with opportunities for development and continuous training. • Freedom, flexibility, and maximum responsibility in your work. • Pleasant working atmosphere with stimulating challenges. • 40-hour work week and 5 weeks of vacation. • Modern workstations and excellent infrastructure. Your contact person For any questions, Luana di Zio, External Service Delegate, is at your disposal: luana.dizio@sonicsuisse.ch, +41 79 541 46 56 We look forward to receiving your application online.