Technical Secretary / Helpline

Your mission Our client, a recognized player in connected security and access control solutions, is looking for two Technical Secretaries (M/F) to strengthen its Helpline team. Acting as a true interface between customers and technical teams, you will provide quality remote support to real estate agencies, installer partners, and end users, while contributing to the satisfaction of a clientele spread across all of French-speaking Switzerland. Your profile Profile sought - Training or experience in IT, technical support, or a similar field - Minimum 2 to 3 years of experience in technical support, helpdesk, or technical customer service - Comfortable in an environment where calls, emails, and ERP requests follow one another - Ability to simplify technical concepts for non-specialist users Technical skills Experience in technical support or IT helpdesk Remote fault diagnosis and resolution Telephone assistance for professional and/or private clientele Good command of IT tools and new technologies Ease with smartphones (iPhone and Android) Knowledge of network/IP environments (an asset) Use of an ERP or request management software (ticketing) Management of emails and follow-up of customer files Understanding of technical solutions (intercom, access control, IP video surveillance: an asset) Languages - Fluent French (indispensable) - Good level of English (indispensable)