Medical Imaging Receptionist Secretary

--- base: meta-keywords: meta-viewport: width=device-width, title: Medical Imaging Receptionist Secretary --- Medical Imaging Receptionist Secretary ================================================= We are Sonic Suisse Sonic Suisse is a vast network of regional laboratories with more than 2′500 employees distributed across sites in German, French, and Italian-speaking Switzerland. We belong to the global group Sonic Healthcare, a leading provider of services in the medical diagnostic sector. We are committed to the well-being of our clients and the health of their patients by making a decisive contribution to medical care throughout Switzerland day after day. High quality requirements and the continuous training of our employees guarantee the safety and relevance of our analyses and test results. Whether in the fields of laboratory medicine, administration, or support functions: we offer you a meaningful working environment, with many opportunities for evolution, promoting personal initiative through a corporate culture based on trust and collaboration. The centre d′imagerie du Flon is a specialized institute dedicated to women's imaging. Job Objective You are the guarantor of the center's first point of contact and ensure the provision of excellent reception, both in person and by telephone. You ensure the rigorous management of appointments via software as well as the complete administrative follow-up of patient files. You constantly ensure the fluidity of the care pathway, strict compliance with identity vigilance rules, and the confidentiality of medical data. Join our committed team within the centre d′imagerie du Flon and participate, in this key role, in building the future of our leading and innovative company. Your impact in this role Reception, Switchboard & Flow Management * Call management: Handle telephone flows with kindness, professionalism, and reactivity according to the establishment's standards. * Patient information: Precisely inform users about the required preparation according to the prescribed examination (fasting, injection protocol, mandatory administrative and medical documents to bring). * Emergency orientation: Immediately identify and prioritize medical emergencies as well as direct and priority requests from prescribing physicians. * Waiting room regulation: Monitor physical patient flows, ensure their comfort, explain any delays, and maintain a serene atmosphere. Appointment Management & Schedule Optimization * Targeted scheduling (Xplore Software): Program specialized examinations (Ultrasound, gynecological-obstetric Ultrasound, Mammography, MRI, Biopsy) respecting the time constraints specific to each act. * Resource optimization: Maximize the efficiency of machine and practitioner schedules to limit overall patient waiting time. * Compliance and safety control: Systematically verify the validity of prescriptions and perform first-level security filtering (detection of major contraindications such as the presence of a pacemaker for MRI). * Cancellation management: Quickly process cancellations to reassign vacant slots and maintain an optimal occupancy rate. Administrative Management & Patient File Follow-up * Strict identity vigilance: Validate the patient's identity at each key step (birth name, first name, date of birth) to rule out any risk of medical file error. * Creation and updating: Maintain the computer and physical structure of the individual patient file. * Digitization and traceability: Accurately record, index, and digitize prescriptions, security questionnaires, and relevant medical history before the examination. Coordination, Collaboration & Reporting * TRM & Radiologists Interface: Transmit critical information regarding flow or special cases in real time to the team of Medical Radiology Technicians (TRM) and doctors. * Secure delivery of examinations: Participate in protocols for the delivery or making available of reports and images, according to access rights and confidentiality procedures. Your journey and expertise Know-how & Technical Expertise * Training as a medical secretary, or training deemed equivalent. * Ability to work in a team while demonstrating autonomy in assigned tasks. * Specific tools: Confirmed ease in the common use of Xplore RIS software and notions of image archiving (PACS). * Office automation: Mastery of general IT tools and agility in rapid information entry. Soft skills & Interpersonal Qualities * Professional posture: Natural empathy, active listening, and ability to adapt to a diverse public (anxious, painful, or disabled patients). * Confidentiality: Absolute respect for medical secrecy and strict compliance with health data protection requirements. * Resilience and stress management: Ability to maintain perfect self-control and prioritize within a high-paced environment. * Team spirit: Developed collaborative sense to work in close synergy with the responsible secretary, secretaries, TRMs, and Medical Directors. A place where you can evolve and have an impact Do you have questions? We are here to help you. Do not hesitate to contact us, we will be delighted to answer you! Sonic Suisse Labs SA * Sonic Suisse Labs SA Alpenquai 28a 6005 Luzern * [ ](< >) jpidcad29f4jm jpit1044jm jpiy26jm