DMS Technical Consultant - Doc.SERIES

• 09 July 2026 • 80% • Indefinite duration • French (Native language) • Rue de la Vernie 12, 1023 Crissier • Log in to see the salary estimation from jobup.ch JBC Solutions SA ### *Job Description - DMS Technical Consultant - Doc.SERIES* 1. Job Identification ## Job title: DMS Technical Consultant - Doc.SERIES Department: Installation & Technical Support Field: Electronic Document Management (DMS) Concerned solution(s): Doc.SERIES Contract type: Permanent (CDI) at 80% Workplace: French-speaking Switzerland (headquarters + occasional travel to clients) Experience level: All levels (junior to senior) - to be specified according to the selected profile Line manager: Installation & Support Manager 2. Context and mission of the position ## The DMS Technical Consultant is responsible for the installation, configuration, data migration, and technical support of the Doc.SERIES Electronic Document Management solution for the SME clientele of JBC Solutions SA, in French-speaking Switzerland. He/she ensures the proper functioning of our clients' documentary environments and contributes to their digital transformation. JBC Solutions SA is an SME based in French-speaking Switzerland, specializing in the sale, installation, and maintenance of printing and digital solutions. As part of the development of its Electronic Document Management (DMS) activity, the company is strengthening its technical team. 3. Main activities ## Install and configure the Doc.SERIES solution (servers, client workstations, connectors) at client sites Set up filing plans, validation workflows, access rights, and archiving rules Perform documentary data migrations from existing client systems Ensure the integration of Doc.SERIES with business tools (ERP, messaging, network scanners) Diagnose and resolve level 1 and 2 technical incidents (telephone and remote support) Train users and functional administrators of clients on the use of the solution Write technical documentation, installation procedures, and intervention reports Ensure the monitoring and evolutionary maintenance of existing installations Perform occasional on-site interventions at clients in French-speaking Switzerland Collaborate with the sales team for the technical scoping of new projects 4. Responsibilities ## Guarantee the quality and deadlines of installation and support interventions Ensure customer satisfaction through reliable and reactive technical service Ensure compliance with internal security procedures and data confidentiality Report client needs and product improvement areas to management Keep technical skills up to date regarding the evolutions of the Doc.SERIES solution 5. Required skills ## Technical skills ### Knowledge of Electronic Document Management (DMS) systems, ideally Doc.SERIES or an equivalent solution Mastery of Windows Server environments, databases (SQL Server), and networks Notions of scripting / automation (PowerShell, VBScript) are appreciated Understanding of documentary processes and legal archiving (LPD, Swiss standards) Ability to read and interpret technical documentation in French and English Soft skills ### Customer service orientation and excellent interpersonal skills Autonomy, rigor, and organizational skills Analytical capacity and problem-solving skills Good written and oral communication in French; German or English is an asset Team spirit and ability to collaborate with different stakeholders (clients, colleagues, partners) Category B driver's license (occasional travel to clients in French-speaking Switzerland) 6. Education and experience ## CFC in IT, ES technician, Bachelor in business informatics, or equivalent experience deemed sufficient. Previous experience in the printing solutions, business IT, or IT technical support sector is an asset, but not a prerequisite: motivated junior profiles are also considered, with adapted internal support and training. 7. Working conditions ## Activity rate: 80% Contract type: Permanent (CDI) Travel: As needed, to clients in French-speaking Switzerland Tools provided: Company vehicle, laptop, professional phone Training: Internal training and publisher certifications (Doc.SERIES) covered 8. Career perspectives ## The position offers evolution prospects towards functions of senior consultant, technical project manager, or reference specialist on the Doc.SERIES solution, depending on the experience acquired and opportunities within JBC Solutions SA.