IT Support Technician Level 2 / Junior Systems Administrator

IT Support Technician Level 2 / Junior Systems Administrator (M/F) Join Terrettaz Informatique SA: For more than 40 years, Terrettaz Informatique SA has accompanied SMEs, authorities, and Valais companies in the management, securing, and evolution of their infrastructure; our strength lies in our proximity to our clients, the quality of our services, and the technical expertise of our teams. As part of our development, we are looking for an IT Support Technician Level 2 / Junior Systems Administrator (M/F) wishing to evolve within a dynamic company where each employee has a real impact. Your mission: Reporting directly to the IT Operations Manager, you ensure second-level technical support and ensure the maintenance in operational condition of our infrastructures. You intervene autonomously on complex incidents and use our management, backup, and supervision tools on a daily basis. Take charge of, analyze, and resolve level 2 incidents (escalations from level 1). Manage and administer the IT park, accesses, and complex requests via the ManageEngine ecosystem. Monitor the health and performance of our infrastructures using PRTG Network Monitor. Manage, control, and test the compliance of backups and business continuity plans with Veeam. Centralize and secure the management of accesses, passwords, and remote connections via Devolutions (Remote Desktop Manager / Password Hub). Actively participate in the configuration of hardware (PC, servers, switches) and in projects to write and maintain up-to-date technical documentation and operating procedures. Your profile: Education: Holder of a CFC in computer science (or a title deemed equivalent). Experience: Minimum 5 years of successful experience in a level 2 IT support position or junior systems administrator. Indispensable technical skills: Mastery of Microsoft environments (Windows Server, M365, Azure). Confirmed practical experience with ManageEngine, PRTG, Veeam, and Devolutions tools. Languages: Fluent French (C1/C2). Technical English is required for reading documentation and vendor support. Soft skills: Technical rigor, strong autonomy, sense of organization, and team spirit. Logistics: Driver's license (occasional travel) and residence in Switzerland or a nearby border area. What we offer: A dynamic working environment in the heart of Valais. A family company recognized for more than 40 years. A human-sized team where everyone is listened to. A modern, structured, and equipped technical environment. Attractive employment conditions and stimulating projects. Partial teleworking according to service needs. Active support for continuous training and technical certifications. Ready to take on the challenge? Send us your complete file (CV, work certificates, diplomas, cover letter). jpid74bfb31jm jpit0832jm jpiy26jm