Technical Supporter (FR/DE) in the DoIt, Garden, and RC area

What awaits you • Processing and solving technical support inquiries in 2nd level support via telephone, email, and at the technical counter - competent support for our French- and German-speaking clientele • Carrying out error analyses and diagnoses on devices, components, and systems • Practical and mechanical work as well as repairs, for example on RC models, e-scooters, and garden equipment (DoIT) • Testing, refurbishing, and preparing devices for further processing at internal or external service centers • Providing information on repair status as well as opening, processing, and documenting repair cases (RMA) • Regular exchange with suppliers, manufacturers, and external service centers • Ensuring a solution-oriented and high-quality customer service in the after-sales area • Administrative activities to comply with internal and external Service Level Agreements (SLA) • Monitoring and controlling the RMA processes including compliance with the specified lead times • Technical support of your team colleagues and taking over deputy roles as needed What you bring with you • Completed technical or commercial vocational training (EFZ), ideally with a technical connection • Experience in after sales, in the installation industry, or a mechanical/technical training • Very good French and German skills in speaking and writing; other languages are an advantage • Experience in technical support or customer contact is a plus • Manual and mechanical flair as well as enjoyment in testing devices yourself, finding errors, and carrying out repairs • Technical understanding in areas such as RC models, e-scooters, or garden equipment from our DoIT • Interest and motivation to continuously expand your knowledge in these areas • Structured, independent, and solution-oriented way of working as well as quick comprehension • High customer orientation, empathy, and communication strength • Enjoyment of a varied activity where mental work and practical hands-on work belong together Benefits • Discounts: Attractive discounts in the Brack online shop as well as lunch discounts and staff restaurants in Mägenwil and Willisau. • Recovery: At least 5 weeks vacation, additionally there is the possibility for vacation purchase and unpaid leave. • Development: Internal training in the own Academy as well as financial participation in external further training. • Family: 18 weeks paid maternity leave with the possibility of extension and 4 weeks paid paternity leave. • Insurances: Extra-mandatory - 100% continued payment of wages as well as full financing of the daily sickness insurance by the employer. • Mobility: Free parking spaces, financial participation in public transport and pool vehicles for business appointments. Are you interested or do you have further questions? Eveline Icobas is happy to assist you with questions. About us "Together we shape the trade of tomorrow" Brack.Alltron employs around 1300 employees and generates over one billion in turnover. The company exists because one person had the courage to find new ways and walk them. Our success story shows that through every single individual, something great is created together and we love our uniqueness. We set ambitious goals, and it is very important to us that we act responsibly, encourage and challenge each other and have joy in what we do every day. Our recruitment process • You create your profile in our career portal and apply directly online for the advertised position. • You will immediately receive an acknowledgment of receipt and within at most 10 working days you will receive feedback on how to proceed. • While you show us your patience, we personally take the time to review your application and define the next steps. • If your documents are convincing, then we get to know each other via live video call or in a personal interview. • The "match" is mutually confirmed. Then we proceed to the second round of interviews in which you get to know your future workplace and the team. • YES - we have decided on each other! The employment contract will be delivered to you digitally and after the conclusion of the contract, you will receive access to our internal communication channels and at the same time we prepare your onboarding process.