After-Sales Service Assistant

Ref 2581053 | Date: 25 Sept 2026

Michael Page

As part of the reinforcement of its After-Sales Service team, we are looking for an After-Sales Service Assistant (M/F) wishing to invest themselves in a dynamic and collaborative environment.

After-Sales Service Assistant (GER/FRE/ENG)

Our client is a Swiss industrial company recognized for the quality of its products and its expertise.

Missions

Reporting to the After-Sales Service Manager, you intervene after the delivery of products in order to ensure the processing, follow-up, and resolution of requests related to claims, repairs, and warranties.

In close coordination with other After-Sales Service Assistants, Customer Service, and various internal departments, you ensure a role of technical and operational support to customers, without direct intervention in the repair of products.

Your main responsibilities will be the following:

• Receive items subject to repair or claim requests and ensure their computer entry into internal systems.
• Process after-sales service requests received by telephone and e-mail, in French, German, and English, and provide customers with responses and advice adapted to their situation.
• Write technical texts and explanations for customers in French, German, and English, particularly concerning the correct use of products, the reasons for refusal of a claim, repaired or replaced parts, as well as any necessary apologies or explanations.
• Analyze requests and claims by verifying documents, histories, product specifications, and other available information in order to ensure reliable and efficient processing.
• Research the necessary information from technical after-sales teams and various internal departments in order to determine the appropriate processing of claims and customer requests.
• Establish administrative documents related to after-sales service interventions, notably delivery notes, invoices, and quotes.
• Organize the return of defective or non-compliant products and ensure the follow-up of their replacement or refund.
• Coordinate the shipment of repaired or replacement items and ensure the follow-up of returns until their proper receipt by the customer.
• Ensure daily coordination with Customer Service, technical After-Sales Service, Quality, Production, as well as sales teams in order to guarantee fluid and consistent handling of requests.
• Ensure rigorous and complete entry of claims and repairs in order to guarantee their traceability, to allow the establishment of reliable statistics, and to contribute to the monitoring of the service performance.
• Maintain up-to-date customer databases and relevant information in the CRM.
• Identify recurring problems and contribute actively to the continuous improvement of after-sales service processes, in collaboration with the various departments concerned, in order to improve process efficiency and customer satisfaction.
• Manage priorities on a daily basis and ensure compliance with internal procedures and the quality of recorded information.

Candidate Profile

• You have at least 5 years of experience in an after-sales service, technical support, or after-sales service function, ideally in an industrial environment.
• You have a good understanding of manufactured products and processes related to claims, repairs, and warranties.
• You must master French, German, and English, both spoken and written. Mastery of Swiss German is a real asset.
• You are comfortable with standard computer tools, notably MS Office. Knowledge of SAP and/or a CRM such as Salesforce is an asset.
• You demonstrate an excellent sense of service, reactivity, and a good ability to manage priorities.
• You are organized, rigorous, and capable of processing several requests in parallel.
• You enjoy teamwork and know how to collaborate effectively with different interlocutors.
• Curious and endowed with a good capacity for learning, you are comfortable in a dynamic and evolving environment.

Conditions and Advantages

• A permanent position (CDI) within an established industrial company.
• A collaborative working environment, promoting autonomy, involvement, and the transfer of knowledge.
• A structured integration and training program, including the discovery of products, processes, and different services.
• A possibility of occasional teleworking according to the modalities defined with the manager.
• On-site parking and participation in public transport.

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