Product Care Leader (m/f/d)

• 25 août 2026 • 100% • Durée indéterminée • Boudry Making complexity accessible Mikron Automation is your worldwide partner for advanced automation solutions. At Mikron we are committed to delivering the best assembly systems and all needed services throughout your product-s entire life cycle. With our extensive engineering know-how, complex process expertise, scalable platforms, and lifelong support we are driving lasting success for your business. Your main activities You guarantee the implementation of the monitoring of our products that use our in-house system MOOS. In this context, as the pilot of the MOOS Product Care team, you guarantee the reliability of our products and installed lines. As such, you are involved in the following actions: • Ensure the operational leadership of the MOOS Product Care team. • Prioritize and coordinate support and maintenance activities. • Guarantee the rapid and efficient resolution of incidents and bugs. • Organize the deployment of new versions. • Follow internal key users (Key-Users) and collect field feedback. • Participate in critical process reviews and identify areas for improvement. • Monitor KPIs (resolution time, quality, product stability). • Manage development activities related to mechanical products. • Implement continuous improvements on support and processes. Your profile • HES level training or training deemed equivalent, focused on industrial programming engineering • Proven mastery of C++ and/or C# programming through at least 5 years of experience • At least 2 years of experience in technical and human leadership • Experience in an industrial environment and particularly in machine manufacturing • Experience as a Scrum Master (PSM/CSM certification, an asset) • Very good knowledge of French, good knowledge of English (and German, an asset) • Mindset oriented towards creativity and disruptiveness • Vision oriented towards results and customer focus • Ability to manage priorities and unite a team • Excellent communication with technical profiles, Key Users, and management • Agility and flexibility We offer you • The opportunity to take on varied challenges as well as to participate in the continuous improvement of an international company focused on the market and customer satisfaction in a constantly evolving technical environment • Human-centered project management and multidisciplinary teams favoring the exchange of knowledge and both personal and professional development • An international, modern, agile, multicultural, and dynamic environment focused on teamwork • A position with possibilities of progression within a company attentive to the continuing education needs of its employees • A work-life balance