Customer Service Desk Agent

Tasks: The Appointment Booker is responsible for scheduling appointments with customers. Appointment Bookers ensure the telephone availability of the Dispatching Center for the corresponding working region, as well as across regions for customers/technicians. The orders in the status Ready To Clean and Clean must be continuously called and have priority. Business customers have priority over private customers. At least once a day, a call attempt must be made for the orders in the status Customer Pending. Compliance with the specified Service Level Subscriptions, depending on the contract with the customer or according to the minimum standard specified by the Federal Office of Communications (BAKOM), taking into account available resources and customer wishes. Quick processing of orders in the status Ready to Clean, Clean and Customer Pending. Profile: Experience in telephone customer service or appointment scheduling Very good communication skills and high service orientation Very good German language skills as well as good knowledge of a second national language Ability to set priorities and coordinate multiple orders simultaneously Structured, reliable and independent working method Secure handling of digital systems and administrative tasks Stress resistance and professional demeanor on the phone Teamwork, flexibility and high customer orientation