Functional Application Support ERP / Key User

Functional Application Support ERP / Key User (m/f) Functional Application Support ERP / Key User (m/f) We are a dynamic and growing service company in the healthcare sector and offer doctors, dentists, and other clients innovative billing and collection services throughout Switzerland. Our range of services includes the complete processing of our customers' fee claims, from the printing and sending of invoices to the collection of the claims. To strengthen our Customer Service department, we are looking for a motivated and committed personality immediately or by arrangement. Your tasks First point of contact for users for all questions regarding the collection ERP in daily business Collecting, questioning, and structuring needs and improvement ideas from operations Precise description of requirements and acceptance criteria as a working basis for development as well as Ensuring functional depth Recording and narrowing down error messages as well as coordinating the rectification with the responsible departments Functional testing and acceptance of developed tickets as well as assessing whether the implementation solves the underlying problem Accompanying new functions from the first idea to successful use in daily work Creating understandable instructions, system documentation, and training materials Training and supporting colleagues in dealing with the supported applications Your profile Completed commercial or technical training, ideally supplemented by further training related to informatics, application support, or business processes Initial professional experience as an ERP Key User or Superuser, in application support, testing, or in a comparable environment Strong technical affinity and interest in the functioning of business applications Ability to understand business processes and to document requirements clearly and in a structured manner Analytical, careful, and solution-oriented way of working Enjoyment in collaborating with users, specialists, and developers Independent way of working, sense of responsibility, and willingness to familiarize yourself with new topics Very good German skills in speaking and writing; English skills are an advantage Knowledge in collection or claims management is an advantage, but not a requirement We offer A versatile function at the interface between the specialist department and IT The opportunity to help shape our new ERP system A dynamic area of responsibility with attractive employment conditions and real advancement opportunities Short decision-making paths, modern workplaces, and a collegial working environment The opportunity to profile yourself with your competencies and skills Have we aroused your interest in this position? Then Ms. Imfeld looks forward to your application. Only complete applications will be considered (CV, cover letter, work certificates, and diplomas. Unfortunately, we cannot consider applications from recruitment agencies). Apply now mediserv AG - Neuengasse 5 - 2502 Biel/Bienne Hoàng Diêp Imfeld HR jpidb12c178jm jit0834jm jiy26jm