Team Leader Patient Management - Emergency Center for Children and Adolescents

Bern, 80 - 100 % *The emergency centers for adults and children / adolescents of the Inselspital are available 24 hours a day, 365 days a year, for patients and their relatives. Patient management ensures administrative admission and supports the medical and nursing teams in a dynamic and demanding environment. As a Team Leader, you will lead approximately 15 employees professionally, personally, and organizationally. Together with your team, you will ensure reliable 24-hour operations and actively shape the further development of patient management.* What awaits you ## • Participation in the definition of departmental goals as well as the derivation and implementation of the corresponding team goals • Ensuring demand-oriented shift and deployment planning in 24-hour operations • Responsibility for the recruitment, introduction, support, and further development of employees • Ensuring complete, correct, and timely administrative patient admission • Guaranteeing a binding flow of information within the team as well as towards the relevant interfaces • Active co-design and implementation of process optimizations, digitalization, and automation projects • Processing and coordination of complex operational situations in daily business • Operational cooperation as a patient manager in the emergency center What you bring with you ## • Completed commercial, medical-administrative, or comparable service-oriented vocational training • Several years of professional experience in the healthcare sector, preferably in patient admission, patient administration, or in an emergency environment • Proven leadership experience; further training in leadership, management, or organization is an advantage • Good knowledge of the Swiss social insurance system and administrative admission processes • Very good German skills in speaking and writing as well as good oral skills in French and English • Confident handling of digital work tools and a strong affinity for digitalization and automation • Strong organizational, communication, and conflict resolution skills • High service orientation with a calm, binding demeanor - even in hectic or stressful situations Our offer ## • A responsible leadership position with real creative freedom at a central interface of emergency care • Active co-design of processes, digital working methods, and the strategic development of patient management • A varied activity in close cooperation with different professional groups • A structured induction with personal support when starting the new role • A collegial team that relies on reliability, mutual support, and partnership-based cooperation Job Information ## Location Insel Gruppe Organization Direktion Management Services Workload 80 - 100 % Start date immediately or by arrangement Reference number 19436 Contract type permanent Work location Inselspital, Freiburgstrasse CH-3010 Bern, Switzerland