Group Leader Customer Service (m/w/d)

We are looking for a Group Leader Customer Service (m/w/d) What you will achieve with us: • You will lead your team of 8–10 customer service employees professionally and personally • You will ensure a smooth workflow in day-to-day business as well as optimal information and communication flow • You will coordinate operational tasks and work actively in day-to-day business • You will coach your employees in telephone customer contact and support them in demanding situations • You will independently care for customers – especially with complex concerns – in German and at least one foreign language (French or Italian) • You will promote and develop your employees and conduct performance and annual reviews • You will work closely with other departments and strengthen cross-departmental collaboration • You will actively contribute to projects for optimizing, automating, and further developing our customer service processes What convinces us: • You have completed a commercial or paramedical basic training • You have several years of professional experience in customer service or in the paramedical field with secure handling of complex customer concerns • You bring qualified leadership experience in a comparable environment • You have completed a leadership or management training course or are willing to take one • You are familiar with the daily routine of a service center and ideally have experience in the medical products or healthcare sector • You are an empathetic and agile leadership personality with a passion for developing employees • You think in a process-oriented, economic, and networked way • You work in a structured, independent, and solution-oriented manner • You convince with high resilience, flexibility, and team skills • You bring a pronounced service and customer orientation as well as strong communication skills • You have stylistically correct German as well as good French and/or Italian language skills; English is a plus What we offer: • A responsible and varied leadership task in a meaningful environment • A careful introduction by an experienced team • A versatile and professional working environment with an established market leader • Good development and further training opportunities – both professionally and personally • A modern working environment with flexible working hours and the possibility of using home office after the induction phase. • Five weeks of vacation and a balanced working time model (40h/week with flextime). We look forward to receiving your application documents.