Service Desk Engineer 80-100 % (m/w/d)

Your role with us

• You are the first point of contact for IT inquiries, are available to our SME customers in 1st and 2nd level support, and carry out support assignments at customer sites if required.
• You support our Platform Engineers as well as Solution Architects in their daily work for our customers and all our employees with internal technical concerns.
• You take on tasks in SharePoint administration as well as in the area of Microsoft Teams Basic for our Digital Solutions Team.
• You assist with operating and maintenance work, monitor monitoring and data backups, and deal with state-of-the-art technologies (focus on Microsoft 365, Azure, PRTG, Copilot and Veeam).
• You actively participate in internal projects and process optimizations.

What you bring

• You work independently, structured, and process-oriented with a high awareness of service and quality.
• You are communicative, like to roll up your sleeves, and enjoy solving challenges and making a difference together with an ambitious team.
• You shine with good knowledge of modern system solutions in the Microsoft environment and bring experience in the support of networks.
• You have completed training in the ICT sector (ICT Fachfrau/-mann, Informatiklehre EFZ or equivalent training).
• Ideally, you have already been able to gain initial experience in the Service Desk.
• You communicate confidently in German and English.

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