Employee Telephony Coordination 80-100%

Tasks:

• Active contact with the various departments and organizational units.
• Conducting short discussions or workshops to survey current and future telephony requirements.
• Analysis of existing telephony usage (landline, Microsoft Teams, smartphones and AVAYA).
• Recording and documentation of the requirements per employee or department.
• Clarification of topics such as:
• Extensions
• Call groups
• Substitutions
• Call forwarding
• Voicemail
• Group numbers
• Mobile accessibility
• Special requirements in the telephony environment

Requirements:

• Advising employees regarding the future telephony solution and answering simple user questions
• Recording of telephony orders and change requests in ServiceNow
• Ensuring complete and traceable documentation
• Coordination and handover of the recorded information to the responsible implementation teams
• Close cooperation with the project managers and the IT specialist departments

Work location: Aarau
Workload: 80-100%
Start date: 01.09.2026, limited to 3 months

We look forward to your application.