Customer Care Specialist (m/f/d) 80-100%

We move and inspire people. Simple. Sustainable. Ahead.

AMAG Import AG is the most successful automobile importer in Switzerland with the brands Volkswagen, Audi, SEAT, CUPRA, Škoda and VW Nutzfahrzeuge.

To ensure competent support and advice for our customers across all communication channels, we are looking for a service-oriented personality as a Customer Care Specialist (m/f/d) 100% for our Customer Care department at the headquarters in Cham ZG, to start immediately or by arrangement.

How we inspire you

• Special conditions on vehicle purchase and service: For you and your family -- because we know how important mobility is
• Travel with discounts: Travel more cheaply worldwide with Europcar
• ZIF: Additional individual days off -- buy additional vacation days and treat yourself to a well-deserved longer break
• Living flexibility: Reconcile family, hobby and profession -- enjoy the flexibility of hybrid working
• Life long learning: We participate in your further education -- boost your career!
• Fit for free: Use our free gym for your health and fitness
• Promoting creativity: Work in our modern project space at the headquarters

What you can achieve with us

• Customer care: You support our customers and partners in all aftersales and sales matters related to their vehicle as well as the associated services via various channels (e-mail, telephone, chat, etc.)
• Hub function: You coordinate inquiries with internal and external bodies (e.g. manufacturers)
• Documentation: You document customer cases in the CRM system for the purpose of tracking and data analysis
• Customer satisfaction: You focus on increasing and maintaining customer satisfaction
• Decision-making competence: You make decisions independently within the framework of a coordinated budget

What you bring with you

• Education: Technical basic training with commercial competence or commercial basic training with high technical expertise
• Language skills: Stylistically confident German in spoken and written form as well as very good French skills
• Social Skills: Your strengths lie in negotiation skills as well as competent and experienced handling of customers
• Experience: Professional experience in technical customer service in the automotive industry is an advantage
• Tools: Proficient in using M365 combined with IT affinity
• Personality Fit: Team player and solution-oriented personality with a quick grasp and networked way of thinking