Customer Service Agent

• 09 octobre 2026
• 100%
• Indefinite duration
• Hägendorf

Join our team at Buchzentrum, the Swiss leader in books. A dynamic environment awaits you, with opportunities for development.

Tasks ##

• Ensure exceptional customer service by telephone and in writing.
• Manage orders, cancellations, and complaints efficiently.
• Collaborate with internal teams to resolve complex problems.

Skills ##

• A commercial education or equivalent experience is required.
• Excellent communication skills in German and French.
• Ability to prioritize tasks in a dynamic environment.

Welcome to the center of books. The center of books aims to strengthen its market position, existing for more than 100 years, as the main book intermediary in Switzerland, and to successfully support its customers and partners. With us, it is not just about books, but also about people. Approximately 300 employees work with joy and passion towards the realization of our goals and visions.

Customer Service Agent #

Customer oriented. Efficient resolution. Common success.

Do you enjoy direct contact with customers and like to find pragmatic solutions? Even when several requests arrive at the same time, do you maintain an overview and establish the right priorities? Do you communicate with confidence and pleasure in German and, ideally, do you also have knowledge in French or Italian? Then you are exactly the person we need.

To strengthen our customer service team, we are looking for a committed, service-oriented, and reliable person. In this varied role, you are an important interlocutor for our customers and contribute every day to a professional and reliable customer experience.

Your exciting task

• You assist our customers by telephone and in writing in a competent and solution-oriented manner
• You process orders, cancellations, complaints, and requests for delivery dates
• You enter and process customer orders and check electronic order entries
• You manage orders for textbooks and pedagogical material and prepare suitable offers
• For more complex requests, you coordinate the necessary clarifications with the competent internal departments
• You process credit notes and additional invoicing within the scope of your competencies
• You support your team flexibly during peak activity and special customer requests
• You actively bring your ideas and contribute to the development of our processes, workflows, and service quality

What you bring

• A basic commercial education or equivalent professional experience
• Experience in customer service or a comparable service-oriented role
• Enjoyment of telephone and written customer contact
• Very good knowledge of German as well as good knowledge of French or Italian; knowledge of another national language is a plus
• An autonomous, structured, and careful way of working
• A strong customer, service, and solution orientation
• The ability to maintain an overview and establish the right priorities even in case of a heavy workload
• Enjoyment of collaborating in a team and with different internal departments
• A confident mastery of MS Office and digital tools; experience with ERP and ticketing systems is an advantage
• Openness to new technologies and changes as well as pleasure in actively contributing to the improvement of processes

Interested?
We will be happy to receive your application with CV, cover letter, diplomas, and all certificates via our online application tool. Applications by postal mail or email will not be processed for data protection reasons and will be deleted without notification.

Do you have questions about the recruitment process? Gabriela Bischoff, HR Business Partner, is at your disposal at +41 (0) 62 209 26 26.

Do you have questions about the role? Flavia Ammann, customer service team leader, is at your disposal at +41 (0) 62 209 26 26.