Operations Business Analyst with Project Management Skills, 80–100% (m/f/d)

Our Team
As an Operations Business Analyst (m/f/d) with a project management focus, 80–100% in the Operational Risk & Functional Management group, you will drive the optimization of our operations at UBS Card Center, from production control and automation to data-driven management decisions. You will work closely with Operations Management as well as Sales, Product, Risk, Compliance and Technology and make a direct contribution to the efficiency and quality of our credit card business.

The Role * You accompany and (co-)lead strategic and operative projects with a focus on increasing efficiency, production control and process improvements in the Operations department

• You drive automation and digitalization projects and optimize IT-supported processes together with specialist departments and IT
• You use data and reports to support management decisions, develop meaningful analyses and assume a superuser role for reporting tools in the Operations department
• You work closely with other operations units as an operations interface and support business needs with data and analyses
• You identify potential for improvement in processes and systems and implement measures in close cooperation with management to achieve defined targets
• You plan and control your projects and work packages, manage milestones, risks, dependencies and stakeholder communication and maintain an overview of priorities even in a dynamic environment

What we want from you
Must-criteria:

• Completed studies in Business Informatics, Business Administration or a comparable technical/quantitative field
• Several years of professional experience as a Business Analyst or in a similar role with a focus on processes, data and reporting
• Experience in dealing with databases, data analysis and reporting as well as working with datasets to support decisions
• Good knowledge of Tableau or Power BI as well as SQL and also Confluence and Jira
• Strongly developed analytical and problem-solving-oriented thinking: You can structure complex, sometimes still unclear issues and translate them into actionable insights and requirements
• Collaboration & working style: You work effectively with cross-functional teams and stakeholders at all levels, build trusting relationships and remain focused, flexible and constructive even with multiple parallel tasks and priorities in a dynamic environment
• Fluent German skills and good English skills in speaking and writing

Can-criteria (Nice-to-have):

• Experience in operations environments (payment transactions, card processes, back office control)
• Experience in the introduction or further development of production control tools (capacity planning, monitoring, KPI dashboards)
• Sound project management experience, ideally in interdisciplinary projects
• Visionary mindset and passion for innovation and modern technologies – especially for the use of AI and GenAI in the data and workflow context
• Curiosity about how AI can help build, deliver and optimize workflows – combined with sound judgment, you validate results and ensure they are in line with policies, risk standards and principles of ethical use
• Interest in digitalization, automation and process management as well as working at the interface between Business and IT

Our Offer

• attractive employment conditions with extensive benefits
• flexible working models (part-time, hybrid working, job sharing)
• location near Zurich Airport with good transport connections and internal parking spaces
• a modern, agile working environment with room for ideas, innovation and co-creation
• an open corporate culture with a focus on cohesion, development and appreciation

Our Culture
At UBS we know that our employees with their different skills, experiences and backgrounds make up our success. We are passionately committed to putting our employees first by offering them new challenges, a supportive team, development opportunities and, where possible, flexible working conditions. Our integrative culture brings out the best in our employees, regardless of where they are on their career path. We use artificial intelligence (AI) to work smarter and more efficiently and also know that great work is never done alone j4id10411159a j4it0939a j4iy26a