Telephonist Temporary 1 year

--- base: meta-keywords: meta-viewport: width=device-width, title: Telephonist (M/F) Temporary 1 year --- Telephonist (M/F) Temporary 1 year ==================================== Our client: A major player in the luxury sector. Job Description ---------------------- Your main mission will be to ensure, throughout the day, the reception and routing of calls coming from all over the world, guaranteeing a professional, warm telephone welcome and high-quality service. * Answer incoming internal and external calls, mainly in French and English, in compliance with company standards * Handle a sustained volume of international calls throughout the day, maintaining constant service quality * Quickly identify interlocutors and understand their requests in order to direct them to the correct contact or department * Transfer calls and announce them in advance when procedures require it * Provide information to interlocutors within the scope of authorized information * Take precise and complete messages, then transmit them quickly to the relevant persons * Manage hold times, simultaneous calls, and priority requests with efficiency and courtesy * Keep internal directories, transfer instructions, and tracking tools up to date * Report technical incidents or difficulties in call routing * Ensure compliance with confidentiality requirements and contribute to conveying a positive image of the company during every exchange Profile ------ * Training in commerce, hospitality, customer relations, or training deemed equivalent * Proven professional experience of more than 3 years as a telephonist, within a telephone switchboard or in a function involving sustained call management * Excellent command of French and a very good level of English, allowing for easy management of daily telephone exchanges with international interlocutors; any other language is an asset * Good command of usual office tools and ease with telephony systems and digital directories * Resident in Switzerland Required Qualities ------------------ * Excellent sense of service and ease in telephone relations * Clear elocution, warm and professional tone, and great listening capacity * Reactivity and ability to manage a sustained flow of calls while respecting priorities * Patience, self-control and courtesy, including during difficult exchanges * Rigor in taking messages and absolute discretion in the processing of information * Ability to maintain attention and a constant quality of welcome throughout the day * Sense of organization, autonomy and team spirit Temporary 1 year to be filled as soon as possible Performance Consultant SA * Performance Consultant SA Rue du Mont-Blanc 11 1201 Genève * [ ](< >) jpida77200bjm jpit1042jm jpiy26jm