Medical Assistant in Customer Service

Medical Assistant in Customer Service About us Unilabs is one of the leading diagnostic companies in Europe and offers patients on four continents a comprehensive range of laboratory, pathology, and imaging services. As a digital leader covering the entire diagnostic field, Unilabs' more than 13'000 employees worldwide save lives every day. Unilabs invests heavily in technology, equipment, and personnel and uses cutting-edge digital technologies in its laboratories and imaging institutes to improve the lives of nearly 100 millions of people every year. Your responsibilities Management of the telephone standard Management of the Customer Service email boxes Transmission of analysis results Writing and management of various correspondence Processing complaints from offices, clinics, and hospitals Advising doctors on pre-analytical protocols Management of non-conformities and file modifications Adding analyses Execution of various specific general tasks of the department Required skills Technical: Scientific or medical training (laboratory technician or medical assistant diploma) Good knowledge of common medical analyses, typical results, and pre/analytical protocols In-depth knowledge of medical office and hospital practices with a minimum of 5 years of experience Being comfortable with computer tools and showing speed Good oral and written mastery of French English and/or German would be an asset Personal: Ease on the phone and entrengent Excellent sense of customer service and listening Autonomy and initiative, solidarity in team work Resistance to stress Priority management Rigor, care, and professionalism Flexibility due to irregular schedules We offer A exciting and dynamic work environment, with an international dimension The possibility of taking responsibilities and developing your potential A positive work atmosphere in a collaborative framework and a company culture promoting respect and recognition Attractive social benefits, as well as a 40-hour workweek and 5 weeks of vacation per year An annual allowance for your personal analyses and special rates for radiology procedures performed within the Unilabs Group Contact Send this announcement to a friend jpid0ca38c6jm jit0624jm jiy26jm