Head of Service Center

Head of Service Center Your contribution to the future Our service center is the central point of contact for individual cable configurations, for diagnosis and repair of various electronic devices (start boosters, power stations, etc.) as well as for internal technical support. As head of the service center, you will take over the strategic and operational management of this department and make a decisive contribution to excellent service quality. You do this by taking on the following tasks: Your tasks Carrying out repair work and cable configurations Personnel management of the additional service technician Technical customer consultation for complex issues Complaint management and ensuring sustainable solutions Resource planning and spare parts management Continuous analysis and optimization of service processes Quality management and further development of the customer service strategy Your profile Sympathetic and cordial nature in dealing with people Technical training or further education in the field of vehicle electronics, house electronics or electronics Good spoken and written knowledge of Swiss German, German, English and Austrian German Experience in after-sales service Self-employed, reliable and resilient IT skills: MS Office (Excel, Outlook) What we offer you Hoelzle brings power to your career. With us, you will find a lot of self-determination and a motivated team with first-class employees. Apply now! Are you an innovative personality with the claim to achieve top performances? Are you looking for a team where openness and direct feedback are highly valued? Then we look forward to your application dossier including a letter of motivation to [(at)]. jpidd071672jm jit0624jm jiy26jm