2nd Level Support Engineer

• 27 juillet 2026 • 100% • Durée indéterminée • allemand (Courant) • 8112 Otelfingen At Fust, Switzerland does its shopping! We are proud to be a leading provider in the fields of household appliances, multimedia/electronic entertainment, as well as kitchen and bathroom renovation, and with our comprehensive range of services and unique offerings, we create real added value! Join our team and help us continue to create customer experiences! A job at Fust, and it works! Level 2 Support Engineer # Tasks • Autonomous processing of incident reports via remote access • Analysis and resolution of complex failures (hardware, software, network) in collaboration with internal and external specialists • Support to level 1 support as well as escalation to level 3 support if necessary • Installation, maintenance and migration of servers, networks and peripherals • Creation and updating of technical documentation as well as reporting on support status Requirements • Completed basic technical training • In-depth knowledge in IT (hardware, software, networks) • Experience in the field of sound systems or video surveillance is an asset • Great sense of quality, reliable working method and good communication skills • Knowledge of French or Italian is an asset What we offer • Employment conditions: Highly flexible working hours, free parking, internal Coop restaurant with a wide choice at preferential prices, modern and bright premises • Benefits: Discounts in various Coop formats, 5 times more Coop-Super points, up to 20% discount on various insurance services, advantageous mobile subscriptions and prepaid at Coop Mobile, Reka card: purchase discounts, personal discount also for the partner (living in the same household), discount on the ITS Coop Travel travel offer, voucher of CHF 650.- for the purchase of a CFF general abonnement • Training: Internal training, support for external training, development possibilities • Communication & Culture: Culture of informal address (tutoiement) throughout the company, orientation towards common values, internal application for communication with employees • Insurances: Pension fund: 2/3 paid by Coop (basic), different savings plans at the pension fund, generous and supra-obligatory insurance benefits in case of accident and illness • Vacations: At least 25 days of vacation or according to the applicable CCT, possible support for unpaid leave • Health: Update-Fitness: CHF 200.- discount on the annual subscription, free and anonymous 24/7 company social counseling Your contacts at Fust Tanja Voser Responsable Business Partnering Steven Wohnlich Spécialiste Recrutement