Support Employee (m/f/d) 80-100%

Today 9220 Bischofszell IT Support • Permanent position Office Salary band 75'000 - 90'000 CHF 01 Future employer ## An established IT company in the Eastern Switzerland region is looking for a dedicated support employee who not only processes tickets but develops sustainable solutions and actively participates in the further development of modern cloud and workplace infrastructures. The company offers a collegial working environment with a high level of personal responsibility, where quality and well-thought-out solution approaches are in the foreground. In addition to flexible working models and targeted training support, candidates can expect the opportunity to take on sub-projects in the future and actively help shape processes. 02 Your task ## • Support of customer inquiries in technical first- and second-level support • Sustainable analysis and solution of IT incidents and service requests • Participation in cloud infrastructure projects and workplace modernizations • Coordination between customers, internal specialist teams, and external suppliers • Documentation of technical solutions and further development of the knowledge base 03 Benefits ## • Participation in external further training • Independent organization of daily business • Flat hierarchies • Flexible working hours • Progressive employment conditions • Guaranteed hybrid or home office work • Career and advancement opportunities • Modern workplace • Regular team-building measures and company events • Structured and accompanied onboarding 04 Your profile ## • Several years of professional experience in professional IT support required • Sound knowledge of Microsoft 365 and Windows • Experience with cloud environments and network basics necessary • Independent, solution-oriented way of working is required • Very good German skills in spoken and written form 05 Things to know ## • Modern cloud infrastructures with a focus on Microsoft technologies in use • Sustainable solution approaches take precedence over rapid ticket closures • High personal responsibility and real co-shaping of support processes possible • Collegial team with flat hierarchies and short decision-making paths • Active support with further training and targeted promotion of professional development