Warranty & CrystalCare Administrator

Warranty & CrystalCare Administrator (a) Customer Service / Sales & Marketing Warranty & CrystalCare Administrator (a) Primary work location: Stans All work locations: Stans Fly into the future with us and become part of the team at one of the most innovative aircraft manufacturers in the world. Your tasks Processing of warranty and CrystalCare claims as well as coordination with internal specialist departments on complex issues Management of the monthly CrystalCare hourly reporting as well as ensuring a correct and complete database Activation and management of aircraft and supplier warranties Support and advice for service centers, customers, and operators regarding warranty and CrystalCare services Coordination of claim cases with internal specialist departments and external partners as well as checking, approving, and billing the services provided Collaboration in the optimization of processes, guidelines, and systems in claim management as well as participation in cross-functional projects for the continuous improvement of customer support How you convince us Completed commercial training or comparable qualifications, ideally supplemented by technical, commercial, or aviation-specific professional experience Good user knowledge in SAP as well as Microsoft Office programs Very good German and English skills in spoken and written language at least at level B2 Structured, reliable, and solution-oriented way of working with high attention to detail as well as the ability to maintain an overview even in demanding situations Responsible, proactive, and team-oriented personality with strong communication skills in an international environment Enjoyment of the further development of processes as well as the active co-design of changes and improvements in the working environment What we offer you A committed, international team and unique projects Flexible working hours and individual choices in occupational pension schemes Promotion of training and further education as well as space for professional and personal development Discounted meals in our staff restaurant and various discounts for employees Team events where we celebrate our successes together Become part of our Pilatus family Our job advertisements appeal to everyone and we are committed to diversity and variety in the company – we look forward to your online application. For impressions: Check Instagram «pilatusaircraft» & LinkedIn YOUR CONTACT PERSON HR Recruiter jpidae793d3jm jit0834jm jiy26jm