Customer advisor and animal insurance benefits (m/f/d), 80-100%, Zurich / hybrid

What you accomplish:

Verification of the obligation to provide benefits according to the insurance conditions (illness, accident, providence) as well as processing the coverage of costs and claims
Control, billing and, if necessary, contesting of veterinary invoices
Answering questions asked by telephone and by email by the insured, the service providers and the authorities - in a friendly and understandable manner, even in complex situations
Pleasure in advising new potential clients (inbound & outbound) as well as developing tailor-made offers for new and existing clients
Drafting correspondence, processing insured data and contracts and guaranteeing other administrative tasks

Why you succeed:

In addition to a successful basic training in the medical field (e.g. MPA) or a commercial training with basic medical knowledge, you ideally bring several years of professional experience in the processing of benefits and/or customer advice in the veterinary field
You have completed a VBV training ( "Non-Life" certificate) or are ready to follow it
You convince our female and male clients with your efficient, committed and service-oriented way of working
Great ease of communication on the telephone and by e-mail as well as a friendly and professional attitude complete your profile, even in demanding situations you keep an overview and remain calm
With your service requirement and your knowledge in insurance, you ensure a positive customer experience and actively contribute to the improvement of our processes
You communicate fluently orally and in writing in German, Italian and English

Among our progressive working conditions include notably:

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Posted 8 weeks ago

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