Team Leader Customer Service Center (w/m/d)

Become part of our team! Our Customer Service Center (KSC) processes around 2 Millionen customer contacts per year and is present with over 200 employees at 5 locations in 3 language regions. To strengthen our management team in the Deutschschweiz at the St. Gallen location, we are looking for a committed leadership personality (w/m/d) who combines leadership and specialist experience in the areas of customer service and banking, starting from 01.09.2026 or by agreement. Application questions instead of a cover letter Share What can you expect? ## • Personnel and technical management of an operational team of 10-15 employees, including promotion of individual and collective performance. • Ensuring and continuously improving quality standards according to defined specifications. Carrying out coaching and support to achieve organizational goals. • Development and implementation of concepts for handling operational issues. • Identification and recruitment of new employees to strengthen the team. • Active participation in daily operational tasks to support the team and ensure a smooth process. What do you bring? ## • In-depth knowledge and practical experience in consulting and sales, preferably in banking • At least three years of proven experience in a comparable leadership position • Successfully completed business administration studies (uni, FH, HF) or equivalent further education • High customer orientation combined with excellent communication skills in German • Strong analytical and conceptual skills