IT Technician N2 – Support & Client Projects

--- base: meta-keywords: meta-viewport: width=device-width, title: IT Technician N2 -- Support & Client Projects --- IT Technician N2 -- Support & Client Projects =============================================== Position open to women and men. Who are we? ------------------ Based in the heart of Lausanne, Handylife SA is a Swiss company of about fifteen people specializing in the digitalization of business processes. For more than ten years, we have been developing and marketing software solutions throughout Switzerland intended mainly for healthcare professionals. We also offer complete computerization services and support our clients in the long term, from the deployment of our solutions to their evolution. Our offer notably includes an electronic patient record, an online appointment booking platform, a mobile application as well as complete computerization services for medical practices. Our solutions are distinguished by their great flexibility and their many possibilities for configuration and customization, allowing them to be adapted to the needs and working processes of each client. To strengthen our team and support its development, we are looking for an experienced IT technician, capable of providing technical knowledge, sharing experience with colleagues and progressively taking on responsibilities in the follow-up of our clients and their projects. Your main missions ------------------------ The core of your activity will be level 2 IT support and the technical follow-up of our clients. You will notably be required to: * Provide N2 technical support by telephone, e-mail, remote access and occasionally on-site. * Analyze, diagnose, document and resolve incidents in a structured manner. * Identify situations requiring more in-depth investigation and transmit them to level 3 support. * Install, configure and maintain the IT equipment and environments of our clients. * Participate in the deployment of our solutions, from the preparation of the installation to their commissioning. * Train and support users in the use of our software and their IT environment. * Configure and customize our software according to client needs. * Take charge of small to medium-sized client projects, analyze their needs and propose suitable solutions. * Ensure the follow-up of requests and participate in project coordination with our internal teams. * Share your experience with team members. Depending on your skills and interests, you may progressively expand your activity to other areas: project management, business analysis, design and improvement of our user interfaces (UI/UX), demonstrations of our solutions or presentations to institutional clients and key accounts. Your profile ------------ We are primarily looking for a person with experience, autonomous, structured and comfortable with clients. * You have training in IT (CFC or training deemed equivalent). * 3 to 5 years of experience in IT support, with significant experience in N2. * You possess solid skills in Windows environments, networks as well as hardware and software troubleshooting. * You know how to conduct a diagnosis methodically and manage your interventions with autonomy. * You have basic knowledge in SQL. * You communicate easily in French and are comfortable on the telephone. * You enjoy contact with users and know how to show listening, empathy and tact. * You know how to manage priorities and keep your calm when a situation becomes urgent. * You are organized, enjoy teamwork and like to develop a lasting relationship of trust with clients. * Driver's license and availability for occasional interventions at our clients in French-speaking Switzerland. Additional skills? We are interested! -------------------------------------------------------------- Our environment allows everyone to develop their role according to their skills and interests. The following experiences or knowledge therefore constitute assets: * Business needs analysis / business analysis. * Design or customization of user interfaces (UI/UX). * Project management. * Presentation and demonstration of solutions to clients. * Commercial advice or support. * Ability to communicate in German. * Knowledge of the medical sector. You do not necessarily need to master all of these areas: a particular skill likely to enrich our team interests us. What we offer you -------------------------- * A varied position combining IT support, installations, deployment, training and project follow-up. * An activity in which your experience and your proposals will have a concrete impact. * The possibility to follow your clients long-term and to participate in the evolution of their IT solutions. * An environment allowing you to develop your role according to your skills and interests. * The possibility to evolve notably towards project management, business analysis, UI/UX or client presentations. * A human-sized Swiss company with short decision-making circuits. * Premises located in the heart of Flon in Lausanne, directly at the metro exit. * A 100% position, with fixed hours from Monday to Friday, from 8 h to 12 h and from 13 h to 17 h 30, without on-call service. Interested? ------------- You have already acquired good experience in IT and are looking today for a position in which you can make use of your knowledge while continuing to expand your skills