Technical Support Clerk (m/f/d)

Do demanding technical challenges on high-tech machines motivate you? Our client is a globally leading technology champion in the field of forming technology in the Lake Constance / Eastern Switzerland region. For the important interface between man and machine, we are looking for a communicative electrical specialist who sees their strengths in systematic error analysis and knowledge transfer, rather than in classic installation.

Technical Support Clerk & Training (w/m/d)

Your tasks:

• Remote diagnosis & troubleshooting: Systematic analysis of electrical faults and error messages via telephone and remote access
• Technical administration: Precise documentation of cases in the ticketing system and creation of solutions for the knowledge base
• Conduct of practical operator and maintenance training in the internal training center (small groups up to 4 people)
• Knowledge transfer: Occasional assignments directly at the customer's site (approx. 1x/month) as well as internal training of service technicians

What you can look forward to:

• Long-term planning with an intensive, tailor-made induction period
• A stable, crisis-proof environment with regular daily working hours (no shift work)
• Flexible working hours (40-hour week, without core hours) for an optimal work-life balance
• Excellent infrastructure with free parking spaces, charging stations for electric cars and good public transport connections
• A subsidized lunch in the in-house company canteen
• Flexible and individual development opportunities
• A collegial team with a strongly pronounced culture of cohesion

Qualifications

Your profile:

• Completed basic training in the electrical environment – e.g., as an automation technician, automotive diagnostician/mechatronics technician, multimedia electronics technician (radio/TV), electrical installer or industrial electrician
• You can reliably read circuit diagrams, quickly understand electrical connections and create logical error diagnoses (specific mechanical engineering experience is an advantage, but not a must)
• Fluent German and very good English skills are mandatorily important for worldwide customer support
• Any other Latin foreign language (such as Italian, Spanish or French) is a strong plus for us
• You are strong in administration, communicative and have great pleasure in presenting technical content in an understandable way

work at

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