Customer Success Manager / Datacenter (a)

• 22 July 2026 • 100% • Indefinite duration • German (Fluent), English (Fluent) • 5046 Dielsdorf (Zürich), Lupfig (Aargau) • Log in to see the salary estimate from jobup.ch Do you want to actively help shape the future of Green? ## As a Customer Success Manager, you will accompany the entire customer lifecycle of our customers in an interface function. You coordinate all internal activities along the customer value chain. You process escalations and ensure SLA compliance as well as reporting transparency. At the same time, you continuously improve the customer experience regarding infrastructure and service initiatives. You act proactively, build sustainable and long-term customer relationships, and initiate strategic projects to achieve optimal results for our customers. With your commitment, you actively participate in building our Customer Success Management team and in the continuous optimization of customer journeys. Your area of responsibility ## • Portfolio Management: Holistic management of a defined customer portfolio from the enterprise and standard segments as well as building sustainable, long-term customer relationships • Lifecycle & Onboarding Management: Planning, coordination, and implementation of structured customer onboardings and offboardings • Interface Function & Change Management: Coordination and control of standardized and individual change requests in close cooperation with customers as well as our internal specialist and operations teams • SLA Assurance: Monitoring compliance with Service Level Agreements (SLAs) as well as coordination of complaint management, including ensuring solution-oriented and timely communication • Service Meetings: Preparation, implementation, and follow-up of regular service meetings (e.g., kick-offs, service reportings, review meetings) with customers Your skills ## • Education: Completed training in business, computer science, or a comparable commercial/technical training • Experience: Several years of experience in service management, account management, or client success management in a technical environment (e.g., IT, telecommunications, cloud, or datacenter) • Methods: Experience in dealing with SLAs, ITIL-based processes, and service management tools is an advantage • Soft Skills: Strong customer orientation, organizational talent, empathy, and a solution-oriented mindset • Languages: Very good German and English skills (written and spoken) Our offer ## At Green, people feel comfortable who like to take responsibility, communicate openly, and find solutions together with others. We value a structured and high-quality way of working that combines both efficiency and diligence. If you enjoy thinking along in a dynamic environment, actively shaping changes, and working with different teams, you fit well into our culture. Integrity, team spirit, and respectful interaction at all levels are particularly important to us. An environment that shapes the future: Green is one of the leading data center operators in Switzerland. With us, you work on topics with real relevance - digital infrastructure, innovation, and sustainable future technology. Responsibility & creative freedom: With us, you can make a difference: · clear areas of responsibility · short decision-making paths · direct access to managers · space for your own ideas and improvements Professional, appreciative cooperation: We live a culture of open communication, reliability, and mutual respect. You work with colleagues who are technically strong and enjoy developing solutions together. Development & perspectives: We support your development through individual promotion and support of your further education. Stability & purpose: As part of a Swiss company with a long-term focus, you work in an industry that is not only growing but is essential for the economy and society. Are you in? ## We look forward to applications of all kinds - the (a) stands for diversity, even in our job title. We look forward to receiving your application via the button " ". Please use exclusively this way to send us your documents, as we cannot consider applications via other channels, such as by e-mail. Should you have questions about our application process or an open position, you can contact us at any time at the e-mail address E-Mail. We ask for your understanding that we are difficult to reach by telephone, as we are often involved in interviews. For recruitment, we wish to refrain from the support of personnel agencies. Please do not submit any dossiers to us, thank you very much.