IT Customer Service Support Engineer

Your story begins here:

Customer Service Support Engineer (m/f/d)

Workload: 80–100 % | Location: Baden-Dättwil | Start: by arrangement

Imagine: A customer calls because their system is malfunctioning. For them, it means downtime – for you, it is the chance to save the day. You listen, analyze, find the solution. In the end, they thank you because everything is running again. Exactly such moments define your job.

We are looking for someone who understands not only technology, but also people. Someone who enjoys taking responsibility and shaping the future of IT support with us.

With us, you are more than a "Customer Service Support Engineer": you are the hero or heroine of everyday life for our customers. You are the first point of contact when things are urgent, and you ensure that IT not only functions, but inspires.

What awaits you

• You are the voice and the face of our service desk – via telephone, remote, or directly on-site
• You solve problems before they become large: analysis, diagnosis, and fast solutions
• You install and maintain hardware and software so that everything runs smoothly
• You document your work and expand our knowledge
• You work closely with project teams and System Engineers

What you bring

• Experience in IT support or a comparable basis
• Training in the IT field or sound professional experience
• Good knowledge of Microsoft 365 and Windows client environments
• Basic knowledge in network technology (Firewall, Routing, Switching)
• You are customer-oriented, structured, and a true team player
• Very good German skills, good English skills
• Driver's license Cat. B

What we offer you

• A job that never gets boring – with direct customer contact
• Modern tools and an efficient ticketing system
• Plenty of room for initiative and personal development
• A motivated, helpful team and an open working atmosphere
• Flexible working hours, home office, and support for further training

👉 Ready to make the IT world a little bit better? Then we look forward to your application!

If you have any questions, Martin West is happy to assist you. It is best to send your complete application documents to bewerbung@1solution.ch