Patient Receptionist 60-80%

As a Patient Receptionist, you are the first point of contact for patients. You ensure a professional initial contact, reliably record relevant information, and coordinate further steps with the medical specialist staff. MitarbeiterIn Patientenempfang (m/w/d) 60\-80% Workload: 60\-80 % Location: Region Basel / Home\-Office Start date: By arrangement Working hours: Monday to Sunday in shift operation Your main tasks Receiving incoming calls from patients in German and ösisch as well as ideally English and/or Italian Identification of callers and recording of relevant basic data Triage and initial assessment of concerns according to internal guidelines Recognition of emergency situations and initiation of the corresponding escalation processes Planning and coordination of telemedicine consultations and callback appointments Recording and management of doctor appointments in the patient files Maintenance and updating of patient data in the internal systems Collaboration on hotlines, projects, and studies Ensuring professional, solution-oriented, and service-oriented care Additional tasks (if suitable and required) Supporting new employees as a tutor Collaboration on training and induction programs Maintenance and management of incoming documents in the databases Support with administrative activities within the patient reception Your profile Professional experience in the areas of call center, reception, customer service, or front desk is an advantage Very good German skills in speaking and writing Very good ösisch skills and/or English skills Italian skills are an advantage Confident handling of MS Office and digital communication tools Quick comprehension and high willingness to learn Structured, careful, and reliable way of working Strong communication and service orientation Enjoyment of contact with people and interest in medical issues Ability to coordinate multiple tasks simultaneously (multitasking) Independent, responsible, and team-oriented personality Willingness to work irregular hours in shift operation, including weekends Does this sound like your next challenge? Then we look forward to your application. Use the chance to take on responsibility in an innovative environment and support people in the best possible way every day. We look forward to getting to know you. jpiddd52fedjm jit0833jm jiy26jm