Service Contact Center Employee

V-ZUG Customer Service ### V-ZUG Customer Service is the first point of contact for all concerns regarding our high-quality household appliances - and thus the heart of a customer experience that inspires. With professionalism, technical expertise, and a genuine sense for the needs of our customers, we ensure that every inquiry is answered quickly, reliably, and in a solution-oriented manner. What the position offers you ### • You are close to our customers daily - both by telephone and in writing. Here you have the opportunity to achieve a real impact: with an open ear, rapid solutions, and a personal touch, you ensure that our customers know they are in good hands from the very beginning • You take on a central coordinating role and actively help shape everyday service: You coordinate appointments with customers and plan the assignments and daily routes of our service technicians - with plenty of creative freedom and the opportunity to truly influence processes • You are the voice that reliably accompanies our customers: You inform proactively about repair appointments and installations, thereby creating trust - even where no definitive solution is yet available • You maintain an overview in a versatile everyday routine: Pending orders and status lists give you a clear picture of the situation at all times - and the scope for action to tackle things where it counts What you bring to the position ### • You have completed commercial training and bring several years of professional experience in a comparable activity - whether dispatching, contact center, or customer service: You know the business and know what matters • You perform at your best when in contact with customers. You can draw from a wealth of experience in telephone customer contact and find the right tone even in difficult conversations • You are an upbeat, communicative personality - and you do not let yourself be unsettled even in hectic moments. Commitment and a positive aura are natural for you • You work independently, in a structured manner, and with high organizational skills - you keep several balls in the air at the same time and never lose track • You are proficient in using common IT systems and are open to continuously expanding your knowledge • You communicate confidently in German - clear, professional, and partner-like. Good French and English skills are a plus