Information and Member Service Collaborator 50 %

• Processing and responding to requests from members, donors, activists, people seeking help, and interested persons, by telephone, e-mail, postal mail, and during direct contact. • Welcoming visitors and partners, as well as providing targeted advice and orientation to people seeking help. • Guaranteeing accessibility during office opening hours, notably through a fixed presence at the reception on Tuesdays and Thursdays, as well as by taking on replacements as agreed. • Management of requests, feedback, and complaints, including the processing and documentation of client reactions and follow-up processes in the central CRM system. • Collaboration in the management of the database and addresses, in particular the entry, correction, and updating of addresses and contact details. • Administrative, organizational, and team support work, for example room reservations, correspondence templates, working documents, and support for interfaces with other departments. • Enjoyment of being in contact with very diverse people, with a kind, service-oriented, and credible attitude. - Autonomous, proactive, and well-organized way of working, with the ability to set priorities. • Calmness, stress resistance, and composed communication, including in intense or difficult situations, notably during complaints or exchanges with people seeking help. • Team spirit and good communication skills in a bilingual environment, as well as willingness to ensure clear handovers and mutual replacements. • Interest and initiative for the work, objectives, and themes of Amnesty International, as well as a sense of responsibility in handling sensitive requests.