Customer Advisor 1st Level Bank

Customer Advisor 1st Level Bank Do you enjoy direct customer contact, communicate confidently and have very good language skills in Swiss German/German, ösisch and Italian? Would you like to support our customers competently and in a solution-oriented manner as an Agent 1st Level Bank? Then you have come to the right place! A versatile task awaits you at our location in Bioggio with regular working hours from 08:00 to 17:30, one Saturday shift per month, and comprehensive training starting from 1 September 2026 or by arrangement. After onboarding, there is the possibility to work partially from home. Tasks Telephone inbound advice for our customers Competent processing of customer requests regarding debit and credit cards Providing product information as well as support for our web services and the Viseca one App Ensuring professional, service-oriented customer advice at the highest quality level Active support of our customers in emergency situations, for example in the event of card loss or suspicion of fraud Profile Commercial basic training or professional experience in another industry, combined with high motivation and a strong affinity for telephone customer contact Experience in a call center environment as well as in shift work is an advantage Fluent language skills in Swiss German, German, ösisch and Italian, English skills are an advantage Quick comprehension as well as an exact and independent way of working Friendly, service-oriented and resilient personality Good MS Office knowledge as well as a high technical affinity and enjoyment of digital systems Opportunities At Viseca you work in a dynamic and creative working environment. We maintain an open and uncomplicated corporate culture and offer our employees, in addition to a careful introduction, the possibility for home office, attractive employment conditions and advanced fringe benefits, also extensive decision-making powers. Contact Viseca Payment Services SA, Federica Della Porta, People & Culture Be part of our success story and apply online with your complete application documents. Customer Advisor 1st Level Bank Customer Advisor 1st Level Bank Do you enjoy direct customer contact, communicate confidently and have very good language skills in Swiss German/German, ösisch and Italian? Would you like to support our customers competently and in a solution-oriented manner as an Agent 1st Level Bank? Then you have come to the right place! A versatile task awaits you at our location in Bioggio with regular working hours from 08:00 to 17:30, one Saturday shift per month, and comprehensive training starting from 1 September 2026 or by arrangement. After onboarding, there is the possibility to work partially from home. Tasks Telephone inbound advice for our customers Competent processing of customer requests regarding debit and credit cards Providing product information as well as support for our web services and the Viseca one App Ensuring professional, service-oriented customer advice at the highest quality level Active support of our customers in emergency situations, for example in the event of card loss or suspicion of fraud Profile Commercial basic training or professional experience in another industry, combined with high motivation and a strong affinity for telephone customer contact Experience in a call center environment as well as in shift work is an advantage Fluent language skills in Swiss German, German, ösisch and Italian, English skills are an advantage Quick comprehension as well as an exact and independent way of working Friendly, service-oriented and resilient personality Good MS Office knowledge as well as a high technical affinity and enjoyment of digital systems Opportunities At Viseca you work in a dynamic and creative working environment. We maintain an open and uncomplicated corporate culture and offer our employees, in addition to a careful introduction, the possibility for home office, attractive employment conditions and advanced fringe benefits, also extensive decision-making powers. Contact Viseca Payment Services SA, Federica Della Porta, People & Culture Be part of our success story and apply online with your complete application documents. jpid6107eb8jm jit0833jm jiy26jm