Customer Care Specialist (temporaire / 80%)

• 10 July 2026 • 100% • Temporaire • Genève At JobCloud (jobs.ch & jobup.ch), our Swiss SME clients rely on us to recruit the right people - and you, you are their first point of contact. Within a close-knit team of 4 people, you accompany our clients at every stage of their journey, from the first call to the resolution of their request. You like to solve problems, you keep your calm when it gets hot and a satisfied customer really pleases you? Then keep reading. It's a fixed-term contract, from early October to mid-May. Discover our culture and why you should work at JobCloud. We are: You've probably already heard of jobup.ch? It's one of the many brands owned by JobCloud. We are the leading digital company in the Swiss job market and aim to make job search and recruitment as simple as possible. Love what you do - we make employment happen ! By the way: your color, gender identity or beliefs don't interest us... Come as you are, it's more than enough. Customer Care Specialist (temporaire / 80%) YOUR PROFILE • Proven experience in customer service or a similar role, in direct contact with customers • Excellent communication skills, both spoken and written, and real active listening • A strong sense of problem-solving: you analyze, you find solutions, you remain calm even under pressure • Mastery of Zendesk and Salesforce would be a real asset • A positive and customer-oriented attitude • French as mother tongue, very good level of English; German is a plus YOUR TASKS • Ensure 1st level support for our internal and external clients: by phone, ticketing and chat • Accompany and train our clients in the optimal use of our B2B platforms, throughout their journey • Collaborate closely with the Sales teams and departments related to sales • Follow up, process orders and keep our clients informed of their status • Manage entries and orders in Salesforce • Anticipate the needs of our clients and intervene proactively: by email, phone, video or chat • Qualify incoming leads in automated pipeline and assign them to sales • Fixed hours from 8:30 am to 5:30 pm, in hybrid mode (office day on Monday) OUR OFFER • The opportunity to join a leading Swiss company on its markets, performing and forward-looking • To integrate a team of professionals invested in a positive atmosphere, based on trust, mutual aid and a strong team spirit • Space for your ideas and opinions to contribute to continuous improvement • Depending on experience, we offer for this position a salary range between CHF 68'000 and 78'000 (for a 100% activity rate)