Service Contact Center Employee

V-ZUG Customer Service ###

V-ZUG Customer Service is the first point of contact for all inquiries regarding our high-quality household appliances - and thus a central part of a customer experience that inspires. With professionalism, expertise, and a genuine sense for the needs of our customers, we ensure that questions become solutions and every contact becomes a positive experience.

What this position offers you ###

• You make service an experience by supporting our customers via telephone and in writing, understanding their concerns, and using your solution-oriented manner to ensure they feel well taken care of from the first contact until the appropriate solution is found
• You bring people, appointments, and technology together, coordinate service assignments, and plan the assignments of our service technicians proactively and efficiently. In this way, you create the prerequisites for our services to interlock optimally and for our customers to be able to count on us
• You maintain an overview, even when many things are running simultaneously, and accompany repairs and installations from the first appointment scheduling to the successful completion. In doing so, you inform our customers about upcoming appointments and the current processing status and ensure that all parties involved are always on the same page
• You actively help shape our service everyday life, process orders, keep status overviews up to date, and find suitable solutions even in the case of short-term changes or diverse inquiries

What you bring to the position ###

• You have completed commercial training and bring several years of professional experience in a comparable activity - whether dispatching, Contact Center, or customer service: You know the business and know what matters
• You perform at your best when in contact with customers. You can draw from a wealth of experience in telephone customer contact and also find the right tone in difficult conversations
• You are a cheerful, communicative personality and do not let yourself be unsettled even in hectic moments. Reliability and a positive aura are natural for you
• You work independently, in a structured manner, and with high organizational skills. You keep several balls in the air at once and never lose track
• You are proficient in using common IT systems and are open to continuously expanding your knowledge
• You communicate confidently in German and French - clear, professional, and partner-like. Further language skills are a welcome plus