Housekeeper

Job Profile – Housekeeper Department: Housekeeping Reporting line: Under the responsibility of the Executive Housekeeper, the Housekeeping Manager, or the Director of Rooms. Workplace: Luxury hotel establishment – 5-star hotel, private residences, and prestigious chalets. Contract type Seasonal CDD Full time Variable hours including weekends, public holidays, and peak activity periods Job Mission The Housekeeper is responsible for the organization, supervision, and control of the daily activities of the Housekeeping department. He/She ensures an impeccable level of cleanliness, presentation, and comfort in rooms, suites, apartments, chalets, and common areas, in accordance with the establishment's quality standards. He/She manages teams and actively contributes to customer satisfaction. Main responsibilities: • Team Management • Organize, distribute, and supervise the daily work of Chambermaids and Valets, Linen Room Attendants, and Housekeeping Porters. • Develop work schedules in collaboration with management. • Welcome, integrate, and train new employees. • Support the development of team skills. • Control the quality of work performed and ensure compliance with the establishment's standards. • Ensure compliance with internal rules, safety instructions, and Housekeeping procedures. • Quality Control • Inspect rooms, suites, apartments, chalets, and common areas before they are handed over to guests. • Guarantee an impeccable level of cleanliness in accordance with luxury hospitality standards. • Ensure the proper presentation of rooms and compliance with setup procedures. • Inspect VIP rooms and special requests. • Ensure follow-up on customer complaints and implement necessary corrective actions. • Organization of Operations • Coordinate daily activities with Reception, Maintenance, the Spa, Room Service, and other departments. • Manage priorities according to arrivals, departures, stay-overs, and special requests. • Participate in daily briefings. • Ensure communication between different services to guarantee an excellent customer experience. • Management of linen, equipment, and stocks • Supervise the management of hotel linen and uniforms. • Control stocks of cleaning products, linen, guest amenities, and consumables. • Participate in inventories. • Ensure the proper maintenance of equipment and report any failure. • Hygiene, safety, and environment • Guarantee compliance with hygiene, safety standards, and internal procedures. • Ensure the proper use of cleaning products. • Control the application of HACCP procedures where applicable. • Participate in the establishment's environmental approach and promote good practices. • Customer Relations • Guarantee personalized service meeting the expectations of a demanding international clientele. • Handle special customer requests with reactivity and professionalism. • Manage lost and found in accordance with internal procedures. • Ensure absolute respect for confidentiality and discretion. Profile sought • Training in hospitality, Housekeeping, or hotel management. • Additional training in management is an asset. Experience • Minimum 3 to 5 years of experience in Housekeeping. • Significant experience as a Housekeeper or Assistant Housekeeper. • Imperative experience in a high-end or luxury hotel establishment (4 or 5 stars, palace, or prestigious residences). • Technical skills • Excellent mastery of hotel cleaning techniques. • Knowledge of luxury hospitality quality standards. • Mastery of team management. • Good knowledge of cleaning products and Housekeeping equipment. • Mastery of IT tools and hotel management software. • Stock and inventory management. • Personal skills • Leadership. • Sense of organization. • Excellent communication skills. • Sharp attention to detail. • Team spirit. • Discretion and confidentiality. • Reactivity. • Ability to manage priorities and unforeseen events. • Sense of customer service. • Exemplarity. Languages • French and/or professional English. • Any other language is an asset. Special conditions • Work with variable hours including weekends and public holidays. • Frequent movement within the different areas of the establishment. • Compliance with presentation standards and wearing of the uniform. • Absolute respect for the confidentiality of information relating to customers. Performance objectives • Guarantee a quality level in accordance with the establishment's standards. • Ensure excellent customer satisfaction. • Optimize the organization of the Housekeeping department. • Develop team skills. • Guarantee compliance with budgets, stocks, and internal procedures. • Contribute to the establishment's image of excellence and prestige. Desired qualities • Natural leadership. • Sense of excellence. • Organization and rigor. • Spirit of initiative. • Analytical capacity. • Sense of responsibility. • Excellent stress management. • Versatility. • Availability. • Customer orientation.