Key Account Manager - Mobility (m/f/d)

About the role The Key Account Manager - Mobility reports to the Sales Leadership Team and is responsible for the support and further development of strategic partnerships in the mobility sector. The focus lies on collaboration with OEMs (Original Equipment Manufacturers), importers, automobile clubs, and other mobility providers - with the core product Roadside Assistance (breakdown assistance/mobility services). The role includes the holistic support of partners, including monthly reporting, program implementations, troubleshooting, problem solving, technical issues, and customer communication. The Key Account Manager acts as an internal expert and advocate for their partners and always maintains a complete overview of the partnership and its business development. The KAM is responsible for supporting partner initiatives for revenue optimization and process improvement. He/she works closely with the sales team, manages the sales process for contract renewals and upsell opportunities, and acts as an interface between partners and internal support functions. The goal is to support existing customers and partners while simultaneously driving customer loyalty and profitable growth within the accounts. Tasks • Support and further development of strategic partners in the mobility environment (OEMs, importers, automobile clubs, and mobility providers) with the aim of promoting customer loyalty, service quality, and profitable growth. • Building and maintaining long-term partner relationships as well as serving as a central interface function between partners and internal stakeholders. • Managing ongoing partner communication, conducting business reviews, trainings, and strategic coordination meetings. • Identification of growth, cross-selling, and optimization potentials within existing accounts as well as supporting the achievement of revenue and profitability goals. • Coordination and accompaniment of implementations, partner initiatives, and cross-functional projects until successful completion. • Ensuring high service quality through professional processing of inquiries, escalations, and technical topics in cooperation with internal teams. • Monitoring of contractual agreements, service levels, contract renewals, as well as creation of relevant customer reports and invoices. • Maintenance and analysis of customer, contract, and pipeline data in CRM systems (e.g., Salesforce) to support data-based decisions. • Creation and presentation of customer and business presentations as well as representation of the company at customer and industry events. • Close cooperation with sales, product management, operations, and other specialist departments for the continuous improvement of products, services, and partner solutions. • Active participation in regional and international networks for the exchange of best practices and the identification of new business opportunities. Profile • At least 5 to 7 years of professional experience in account management, business development, or partner management. • Experience in the areas of Roadside Assistance, mobility services, insurance, or automotive/OEM environments is an advantage. • Strong customer orientation combined with analytical and technical understanding. • Experience in the support and further development of strategic customer and partner relationships. • Ability to act successfully in a dynamic, international, and matrix-organized environment. Qualifications • Completed studies in the field of business administration, marketing, or comparable qualification. • Several years of experience in account management as well as in handling CRM systems, ideally Salesforce. • Confident handling of Microsoft Office and digital tools. • Strong communication, presentation, and negotiation skills. • Analytical, data-driven way of working as well as interest in digital technologies and AI applications. • Fluent German and English skills, other languages are an advantage. • Willingness to travel within Switzerland as well as driving license class B. • Basic understanding of the use of AI tools such as ChatGPT, Copilot, etc. 104866 | Sales & Distribution | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent The Allianz Group is one of the most trusted insurance and asset management companies in the world. The fact that we care about our employees, their ambitions, dreams, and challenges makes us a unique employer. Together we can create an environment where everyone feels empowered and has the confidence to forge new paths, grow, and shape a better future for our customers and the world around us. At Allianz, we stand for cohesion: We are convinced that a united world is a more prosperous world, and we are consistently committed to equal opportunities for all. The basis for this is our inclusive workplace, where both people and performance count and where a culture is promoted that is based on integrity, fairness, inclusion, and trust. Therefore, we welcome applications regardless of ethnic or cultural origin, age, gender, nationality, religion, social origin, disability, or sexual orientation, as well as all other characteristics protected by applicable local laws and regulations. Come to us. Let's take care of tomorrow together. Note for recruitment agencies: Allianz recruits through dedicated internal teams and does not accept unsolicited resumes/CVs, candidate suggestions, or contact from agencies or recruitment consultancies. We only work with agencies on the basis of a previous written