Assistant.e commercial.e et technique, 100 %

A. Administrative and commercial tasks Offers and pricing • Creation • Price calculation • Sending of commercial offers and follow-up Customer relationship • Management of customer contacts by phone, email, and video conference Reception and secretariat • Physical reception of customers, visitors, and partners • Management of postal mail Logistics and export • Shipment of packages • Establishment of customs documents for customers and suppliers HR support • Administrative support to the human resources department. Accounting and ERP • Management of corrections • Resolution of errors and accounting follow-up in the ERP (customer invoices) Internal training • Learning • Understanding and mastery of the ECONORM range of products and services. B. Technical Office tasks Order entry • Calculation, counting, and measurement of glass volumes Reading of plans • Analysis, interpretation, and understanding of technical drawings and plans Technical clarification • Requests for clarification from customers or technical offices (BT) in case of doubt. Order management • Entry of customer orders and update of base data in the ERP system Invoicing and flow • Creation of delivery notes, invoices, as well as • Management of returns and credit notes Flow monitoring • Rigorous monitoring of ongoing customer orders and orders from suppliers. Internal synergy • Close collaboration and coordination with the team based in Gams. Planning • Coordination and monitoring of delivery dates Additional missions (depending on qualifications) • Customer visits • Market analysis and trend monitoring. • Complete organization and logistical preparation of stands at professional trade fairs Sought profile Training • CFC commercial employee or equivalent training Experience • Confirmed experience in sales administration (Technical Office, AVOR) or customer service Computer science • Mastery of the Office suite and an ERP system Languages • Perfect mastery of French • Good knowledge of German • Mastery of English is a major advantage Personality • Strong sense of organization • Stress resistance • Rigor and strong service orientation • Great flexibility, dynamism, and team spirit