Team Leader - Contact Center FR/ALL

Team Leader - Contact Center FR/ALL Description of the company For one of our clients, based in Genève, we offer a position of Team Leader - Contact Center FR/ALL Activity rate 100% Job description Your challenges Ensure the management and development of a team of around 10 customer advisors, creating a motivating, collaborative and progressive work environment. Guarantee exemplary service quality and a consistent member experience with the high standards of TCS, embodying an authentic and sustainable service culture. Manage daily operational activity: monitoring flows, prioritization, resource allocation and active presence on the ground to support the team. Analyze the Contact Center's key indicators (quality, efficiency, resolution) and turn this data into concrete actions for continuous improvement. Encourage responsible commercial performance, based on advice and relevance: offer the right product at the right time, respecting the member's real needs. Contribute actively to the recruitment, integration and support of employees, while ensuring fluid and structured internal communication. Sought profile What you bring Commercial training or equivalent, complemented by confirmed experience in customer service and team management, ideally within a Contact Center. A keen sense of human relationships, a natural ability to unite and a sincere willingness to support your employees in their development. A balanced results-oriented approach: you know how to set a clear course, mobilize your team and maintain a high level of quality. A solid organization, a strong sense of responsibility and good mastery of CRM tools as well as an understanding of KPIs related to quality and efficiency. A proactive, structured and solution-oriented posture, with ease in managing priorities and making operational decisions. An excellent command of French or German (Swiss), as well as very good knowledge of the other language. jpid5c44accjm jpit0626jm jpiy26jm