Automotive After-Sales Manager

Offer criteria

• Professions :
• Automotive After-Sales and Customer Relations Director (M/F)
• Min experience :
• 1 to 5 years
• Diplomas :
• CFC / AFP
• + 2 diplomas
• Skills :
• German
• Locations :
• Étoy
• Conditions :
• Permanent
• Salary not specified
• Full Time

Offer criteria

• Professions :
• Automotive After-Sales and Customer Relations Director (M/F)
• Min experience :
• 1 to 5 years
• Diplomas :
• CFC / AFP
• + 2 diplomas
• Skills :
• German
• Locations :
• Étoy
• Conditions :
• Permanent
• Salary not specified
• Full Time

The company : Adecco ##

The Adecco Group Switzerland

More info about Adecco

Job description ##

On behalf of one of our clients, a recognized player in the automotive sector, we are looking for an After-Sales Manager to take charge of the complete management of the after-sales activity.

Responsibilities

• Manage the entire after-sales activity and contribute to its development.
• Manage and support workshop and reception staff.
• Set objectives and ensure the follow-up of operational and financial results.
• Analyze performance indicators and implement necessary improvement measures.
• Guarantee the quality of services as well as a high level of customer satisfaction.
• Handle any complaints and ensure their resolution.
• Ensure compliance with internal procedures and manufacturer requirements.
• Optimize organization and processes to improve service efficiency.
• Identify training needs and support the development of the team's skills.
• Foster a culture based on quality, safety, service, and performance.

Profile

• Professional training in the automotive field, ideally with a CFC as an automotive mechatronics technician or equivalent training.
• Federal Diploma of After-Sales Service Advisor (CSAV) or Automotive Diagnostic Technician, ideally supplemented by management training.
• Minimum 3 to 5 years of experience in a similar function within an automotive after-sales service.
• Solid initial experience in management and team leadership.
• Very good mastery of activities and processes related to automotive after-sales.
• Developed sense of service and strong customer orientation.
• Comfort with numbers, performance indicators, and managing a profit center.
• Leadership, autonomy, sense of responsibility, and ability to make decisions.
• Good mastery of standard IT tools.
• Knowledge of German represents an advantage.

Benefits

• A position of responsibility with real autonomy in department management.
• The opportunity to join a recognized company solidly established in the automotive sector.
• A dynamic and professional working environment.
• Varied responsibilities, combining management, operational management, and business development.
• The possibility to contribute directly to the improvement and development of the after-sales service.
• Opportunities for training and professional development.
• Attractive working conditions and a framework that encourages initiative.
• Close collaboration with management and the various departments of the company.

Contact information

If you have any other questions regarding this job offer (reference: JN -082026-1157349), please contact Loïc Villirillo at * or *

About us

.