Systems Engineer, IT Troubleshooting Sector Head – 100%

Ref 2580287 | Date: 22 Sept 2026 HUG - Hôpitaux Universitaires de Genève With more than 13'000 employees representing 160 professions, the Hôpitaux Universitaires de Genève are a reference institution at national and international levels. To learn more about our institution, take a few minutes to discover the highlights of the year 2025 by clicking [here](< >). The [Direction de la transformation numérique et de l'IA (DTN-IA)](< >) creates, integrates and manages all the IT applications of one of the most high-performance hospital information systems in order to support the clinical and logistical activities of the Hôpitaux Universitaires de Genève. With a park of more than 12'500 workstations, 1'300 servers for more than 250 applications at the service of all staff, available 24h/24h and 7j/7j, the DTN-IA manages an HR information system for the 13'000 employees of the HUG and the 7 other Genevan institutions and a high-performance ERP for the most complex logistical and financial processes. The DTN-IA creates a cutting-edge integrated patient file and contributes to the influence of the HUG thanks to a recognized functional richness and close collaborations with all health professionals and their transverse management. Furthermore, the DTN-IA integrates cutting-edge and everyday biomedical equipment as well as specialized applications for all medico-technical platforms. The role of the DTN-IA is to support daily activities and build the future of a modern and high-performance hospital, according to the strategic axes of the Institution by relying on best practices and the most demanding standards. Systems Engineer, IT Troubleshooting Sector Head -- 100% The << workstation >> team of the DTN-IA processes requests for IT services from staff and provides their equipment (PC, MAC, tablets, telephones, fax, printers, etc.). It ensures their commissioning, renewal and incident resolution. It contributes to the evolution of the workstation. Within this team, you are responsible for the group in charge of the installation and troubleshooting of workstations. You supervise a team of about fifteen technicians providing level 2 in the support chain of the DTN-IA. In addition, you organize and prioritize your team's activities while ensuring compliance with schedules, quality and the objectives set by the DTN-IA. You supervise the activity of your team's employees and are able to assist and advise them in the resolution of incidents and complex commissioning. You develop and enrich working procedures and methods (KCS) in order to consolidate and share knowledge. You create tools / scripts allowing to facilitate the diagnosis or troubleshooting of workstations. You sponsor projects relating to the evolution of the workstation in collaboration with workstation engineering. You produce the team's monitoring indicators and report to the workstation domain manager. While managing daily operations, you anticipate the future by participating in technological monitoring in the field of workstations and by proposing technological evolutions. You ensure that your team is up to date with its skills and identify training needs. Finally, you represent your group within the institution. You work in close collaboration with the other teams of the DTN-IA, in particular with the one in charge of workstation engineering. Qualifications You have the benefit of a university education in computer science (Master's) or a degree deemed equivalent, ideally completed by management training such as a CAS (Certificate of Advanced Studies). You rely on at least five years of experience in a similar position, ideally acquired at a large account in an ITIL context. You perfectly master the system aspects of Microsoft Windows and Apple MacOS << client >> environments is a plus. Proven practice of configuration management tools, such as SCCM and Intune, constitutes a plus to hold this position. Similarly, you are familiar with CMDB management, ideally with the ServiceNow application. You can demonstrate theoretical and practical knowledge of Windows system administration and development (Active Directory, Azure Active Directory, PowerShell, etc.). You demonstrate excellent interpersonal and listening skills. You have a sense of service, easy contact and the ability to share your knowledge. Your negotiation talents are recognized, as well as your ability to unite and animate a team. You know how to act calmly in exceptional situations. You know how to demonstrate autonomy, rigor and precision. You have a very good command of the French language, writing ease and a capacity for synthesis. Understanding technical English is a plus. Additional information ?????You work on office hours while potentially being required to carry out night/weekend interventions and participate in an on-call service. * Start date: as soon as possible * Number of positions: 1 * Activity rate: 100% * Function class: 21 * Contract: CDI * Application deadline: * Request for information, workstation domain manager, [Write an email](< >) Your application file must include a letter demonstrating your motivation, your curriculum vitae, copies of the diplomas and certificates required for the position and the last 2 work certificates. This announcement is addressed regardless of whether to women or men. Wishing to commit to the fight against unemployment, the HUG encourage applications that come from