Listening space counselor for patients and their relatives at 40% - 60%

Listening space counselor for patients and their relatives at 40% - 60% Job description L'Hôpital du Valais is looking for a: Listening space counselor for patients and their relatives at 40% - 60% Do you want to put your interpersonal skills, your sense of listening, and your mediation skills at the service of patients and their relatives? Join us to actively contribute to the improvement of the patient experience and the quality of services in our institution. Location DG & Centre de Services / SION Sector Management Occupancy rate 40% - 60% Application deadline Requirements Your mission: Offer patients and their relatives a space for listening, information, and support throughout their care journey; foster dialogue and the search for solutions in collaboration with the medical-nursing teams and the services concerned; ensure the follow-up of entrusted situations, from their processing to their closure, respecting confidentiality; develop and maintain constructive collaborations with various internal and external partners; analyze feedback from patients and their relatives in order to identify areas for improvement in care; contribute to the continuous improvement of the patient experience through recommendations, indicators, and regular reporting. Your profile: Tertiary level education (university or HES) in the field of health, human sciences, or a title deemed equivalent; additional training in mediation, conflict management, or supporting people; proven experience in the hospital field or in a complex environment; excellent interpersonal, listening, and welcoming skills, combined with strong empathy; ease in managing sensitive situations, with diplomacy, discernment, and the ability to create constructive dialogue; ability to work autonomously, with a keen sense of responsibility and confidentiality; analytical and synthesis skills with good writing skills; the very good knowledge of French and German languages. We offer: An stimulating and diverse environment with the possibility to leverage your knowledge and experience; attractive employment conditions; possibilities for continuing education and professional development. Find all the benefits for our employees here. Start date: 1st October 2026 or to be agreed jpidc4936bcjm jit0834jm jiy26jm