Technical Support Technician (Internal) - SAV & Customer Support

• 26 June 2026 • 100% • Indeterminate duration • French (Current), English (Current) • 1636 Broc • Log in to see the salary estimate from jobup.ch Thank you for consulting this ad! Our recruitment agency (FOKUS Talent) specializes in high-tech sectors. We support around a hundred boards of directors, managers, and HR managers in Switzerland and internationally with key recruitments for the evolution and development of their structure. Behind this ad, there is a company looking for your skills and expertise. At the end of the recruitment process, they will offer you a permanent contract with a long-term goal (we do not do consulting or staffing). Technical Support Technician (Internal) - SAV & Customer Support Company & Context: The company, based in the canton of Fribourg, specializes in the manufacture of high-tech industrial machines sold worldwide. As part of its development, it wishes to strengthen its internal SAV team by integrating a generalist Technical Support Technician. Your mission will be to ensure technical support remotely, diagnose and resolve customer problems, and contribute to the continuous improvement of products and services. Your responsibilities: Hotline management: Respond to customer calls by phone, email, or via remote support tools. Technical diagnosis: Identify technical problems and guide customers in resolving them. Technical assistance: Accompany customers by providing them with precise instructions to resolve their problems. Intervention planning: Coordinate on-site interventions based on needs and available resources. Occasionally, you may be required to intervene directly with customers. Workshop repairs: Perform repairs, mechanical adjustments, and pre-assembly in the workshop if necessary. Customer training: Train users in the proper use and maintenance of equipment. Spare parts management: Supervise and organize the necessary parts for repairs and interventions. Internal collaboration: Work closely with engineering, R&D, logistics, and purchasing teams to share experience feedback and improve product reliability. Documentation & reports: Write detailed reports on interventions, diagnostics, and repairs performed. Sought profile: Confirmed experience in technical support, SAV, or maintenance in an industrial environment. Technical training in mechanics, automation, electronics, or industrial electricity. Ease in diagnosing and resolving technical problems remotely. Ability to manage multiple requests simultaneously and prioritize effectively. Experience in managing spare parts and maintenance logistics is appreciated. Very good level of French, and English or German for international customer support. Good mastery of computer tools and SAV management software. Recruitment process: Thank you for applying directly on our career page so that your application can be processed as soon as possible. If your profile matches the position, we will contact you for a first confidential telephone discussion. In case of technical problems, contact us directly at jobs @ fokustalent .ch. Co-optation: This position does not match you, but you know someone who might be interested? Do not hesitate to share this ad! Our sponsorship program offers a reward to the sponsor of the candidate who signs with our client. Find more offers in the technology field on www.FOKUStalent.com