Product Manager Client Management & AI

• 26 août 2026 • 100% • Durée indéterminée • Gland At Swissquote, we are fully committed. Fully committed to shaking things up. Fully committed to building the bank people actually want to use. Fully committed to making finance less boring - and much more powerful. We are Switzerland's leading digital bank - more than 1,500 people across Europe, the Middle East and Asia, creating real financial solutions for over one million clients worldwide. From trading and investing to everyday banking, we cover the entire spectrum. We move fast, but we build things we are truly proud of. Take a look behind the scenes by checking out Humans of Swissquote on Instagram. Rapid growth creates space. Space to try, to take ownership, and to grow at a pace that few places can offer. Whether you love being in the spotlight or simply prefer to focus and do great work, there is room for both here. We have ditched the dress code - but never the opportunity to celebrate. Big win or small, we make it count. The kind of place where the atmosphere creates itself. As an equal opportunity employer, we welcome candidates from all backgrounds, experiences and perspectives to join our team and contribute to our shared success. Do you feel it? That's a good start. Apply. Product Manager Client Management & AI We are looking for a Product Manager - Client Management & AI to define and evolve the product strategy regarding how Swissquote interacts with its clients. From personalization and smart product recommendations to client communication, loyalty and client support, you will shape the capabilities that offer a seamless and engaging client experience. You will also drive the adoption of AI in our Banking & Wealth products, leveraging technologies such as AI agents and generative AI to enhance the client experience. Shaping the Client Management Experience • Be responsible for the product vision for client management capabilities. • Define and improve how clients receive product communications, notifications and lifecycle-related messages to provide timely, relevant and personalized experiences. • Design capabilities enabling personalized client experiences based on client profiles, behaviors and preferences (recommendation engine). • Identify opportunities to increase product adoption via contextual cross-selling and in-app recommendations. • Gather client feedback and usage insights to continuously improve client experiences and prioritize product improvements. • Collaborate with other Product, UX Research, Marketing and Client Insights teams to ensure client interactions are consistent, scalable and aligned with business objectives. Driving AI Innovation • Lead and support internal AI initiatives, including AI agents, chatbots and workflow automation. • Collaborate with other Product and Data teams to identify high-impact AI use cases. • Help define the bank's short and medium-term AI strategy in partnership with the Trading team to ensure consistency. • Promote the adoption of AI solutions that enhance client experience and operational efficiency. Qualifications • More than 3 years of experience in product management, client success or a similar field, preferably in fintech or banking. • Excellent communication and stakeholder management skills, from product peers to executive management. • Skilled at facilitating cross-functional collaboration, resolving ambiguity and building alignment without formal authority. • Comfortable conducting qualitative research and client interviews, and collaborating with UX teams to generate actionable insights. • Good understanding of AI technologies such as generative AI, AI agents or chatbots, and enthusiasm for their application to real business challenges. • Proficiency in English. As a member of the Product Strategy team, reporting to the Banking & Wealth Manager, you will work with Product, Engineering, Data, UX, Marketing and Client Insights teams to shape the future of client engagement at Swissquote. This is a unique opportunity to combine strategic product thinking and AI innovation with a direct impact on the bank's strategy. *"Please note that Swissquote never asks for sensitive personal information or payment of any kind during the recruitment process. Any such request is fraudulent."* SQ2