Key Account Manager 80–100 % (m/f/d)

Purpose and goal of the position On behalf of our client, Biella Schweiz AG, we are looking for a convincing personality for the support and further development of strategically important key accounts. Biella is a traditional Swiss brand for products and solutions related to organization and modern working worlds. At the same time, the company combines the agility of a lean Swiss organization with the strength of an internationally established corporate group: Biella belongs to the Exacompta-Clairefontaine Group, a leading European corporate group for school and office organization. Furthermore, the group is successfully active in high-growth segments such as arts and crafts supplies as well as Horeca products. [Exacompta](< >) and [Clairefontaine](< >) stand for well-known brands, a strong market presence, and a long-term oriented industrial base. For the further development of the Swiss market, we are deliberately not just looking for a classic salesperson. What is required is a personality who can build and sustainably develop customer relationships, but who also brings enjoyment to numbers, data, and commercial contexts. Your task -- much more than customer support You take over an existing portfolio of significant key accounts and develop these customer relationships in the long term. In doing so, you operate at eye level with purchasing managers and other decision-makers and understand how to combine the needs of your customers with the commercial goals of Biella. Your essential tasks include: * independent support and further development of strategically important key accounts * establishment and maintenance of long-term, partnership-based customer relationships * recognition and exploitation of additional revenue and market potential * processing of more complex Excel and customer files as well as structured data exchange with major customers and online retailers * responsibility for the annual sales planning of your customers and markets * preparation and execution of customer meetings, annual reviews, and negotiations * design of offers as well as participation in price, assortment, and condition topics * advising customers regarding assortment, pricing, and merchandising * analysis and preparation of customer, revenue, assortment, and market data * close cooperation with sales, marketing, and customer service * observation of the market and competition and derivation of suitable measures * participation in internal projects as well as attendance at customer events, trade fairs, and industry conferences What you bring For this position, we are looking for a Key Account Manager with substance. You win people over to your side and maintain relationships with joy and professionalism. At the same time, you also feel comfortable when it comes to analyzing numbers, preparing extensive data, or implementing complex customer requirements in a structured manner. Ideally, you possess: * a commercial or comparable basic training * further training in sales, marketing, or a related field is an advantage * several years of experience in B2B sales, ideally in the support of significant customers * pronounced enjoyment of personal customer support and the building of long-term business relationships * good commercial understanding as well as a high affinity for numbers and data * very good Excel skills and confidence in handling more extensive files and evaluations * experience with ERP systems; SAP knowledge is an advantage * experience with major customers, retail, e-commerce, or comparable distribution structures is welcome * industry knowledge from stationery, office supplies, consumer goods, or a related environment is a plus, but not a requirement * very good German and the ability to communicate confidently in Swiss German during customer contact * French and English skills as an additional plus Personality is important to us You do not have to come from a specific textbook. Rather, the decisive factor is the right combination of your strengths. Perhaps you know the industry excellently and are exceptionally strong in customer support. Perhaps you come from a different environment, but for that, you possess extensive key account experience and a pronounced data affinity. Ideally, you combine several of these strengths: customer relationships, commercial understanding, data competence, and -- as an additional plus -- industry knowledge. You work independently, think in networks, and are solution-oriented u j4id10422721a j4it1040a j4iy26a