Customer Quality Manager 80 - 100%

Customer Quality Manager 80 - 100% (m/f/d) The BACHMANN FORMING AG is the leading company in packaging manufacturing using the thermoforming process in Switzerland and offers our customers innovative solutions and high-quality products. With state-of-the-art technology and a motivated team, we rely on professionalism and quality. To strengthen our quality management, we are looking for an engaged and analytical personality as Customer Quality Manager 80 - 100% (m/f/d) starting immediately or by arrangement Your tasks Central contact person and process responsibility for quality-relevant customer complaints Processing and coordination of customer complaints according to common quality methods (8D, 5-Why, Ishikawa etc.) Analysis of root causes as well as initiation, tracking and effectiveness testing of corrective and preventive actions (CAPA) Close cooperation with production, quality assurance, development, purchasing and sales for the sustainable improvement of product and process quality Analysis of quality KPIs as well as derivation and implementation of improvement measures Support in the further development of the quality management system Participation in customer audits as well as support in internal and external audits Your profile Technical basic training with further training in quality management Several years of professional experience in the quality management of a manufacturing company, ideally in the food or life science industry Experience in dealing with customer complaints and good knowledge of quality standards Very high quality awareness, structured and reliable way of working as well as confidence in the application and maintenance of documentation in IT systems (SAP knowledge is an advantage) Very good oral and written communication skills in German and English for internal documentation as well as communication with internal and external partners Solution-oriented, strong-communication personality with the ability to initiate changes, take teams along and sustainably anchor continuous improvements What we offer you Daily a new challenge in a dynamic, highly automated and modern environment Open and innovative corporate culture Internal as well as external further training opportunities Flat hierarchies and fast decisions Field of responsibility with much room for personal responsibility and independent work A highly motivated and dynamic team meets you with a lot of drive – with us, there is no everyday routine. A demanding activity with a lot of responsibility in an innovative company awaits you. Have we aroused your interest? Then we look forward to your application via the online form "Apply now!". We look forward to getting to know you. jpid5c0a052jm jit0730jm jiy26jm