Business Analyst FM Business Solutions CH 80-100%

Business Analyst FM Business Solutions CH 80-100%

• Customer Implementation: You implement new customers and coordinate data migration as well as process configuration until productive handover.
• Customer Further Development: You drive the further development of existing customer solutions, identify optimization potential, and implement adjustments.
• Function Implementation: You implement new functions for existing customers and ensure functional coordination with all stakeholders.
• Functional Support: You provide functional support to internal stakeholders in the business cases mentioned above and act as a competent contact person.
• 2nd-Level Support: You take over the 2nd Level Support (approx. 1 day per week) and act as an interface between local 1st Level, 3rd Level of the ISS Group, and application providers.
• Release & Quality Management: You participate in the further development of the FMS@ISS-Blueprint and perform testing and quality assurance during application releases.
• Documentation & Training: You support the creation of end-user documentation and provide practical training to FMS@ISS end-users.
• Education: University degree (BSc) or degree from a higher vocational school (HF) in Business Informatics, Business Administration, Facility Management, or comparable
• Professional Experience: 2-3 years of professional experience are mandatory; initial experience in a comparable function is an advantage
• Language Skills: German and English proficient in speaking and writing; French is an advantage
• IT Skills: Confident handling of MS Excel, Word, and PowerPoint; initial experience with CAFM systems and database systems is an advantage
• Functional Competence: Sound knowledge in project, process, and application management as well as high IT affinity; knowledge from the FM industry is an advantage
• Methodological Competence: Strong analytical skills, structured and goal-oriented way of working, as well as high diligence and good time management
• Social Competence: Teamwork ability, communicative strength, independent way of working, perseverance, willingness to take responsibility, and flexibility
• Wide range of internal development opportunities
• 16 weeks maternity protection
• Employee celebrations and appreciation programs
• Attractive own ISS Schweiz Pensionskasse
• Favorable mobile subscriptions from Swisscom for the whole family
• Personnel offer platform with attractive discounts and special conditions