Specialist Quality, Processes & Projects

Specialist Quality, Processes & Projects Specialist Quality, Processes & Projects 80-100% Work location Urtenen-Schönbühl or Zürich Workload 80-100% Start date immediately or by arrangement Is this you? Are you not just looking for a job, but a task where you can really make a difference? Do you want to think along, help shape things, and take on responsibility? In a dynamic Telekom environment, many threads converge: customers, quality, processes, and coordination. This is exactly where you come into play: with your structured way of working and your eye for the big picture, you create clarity, drive topics forward, and contribute to actively developing a national mandate. What makes this role special? You are not just part of a system, you help shape it. Your ideas count, your commitment makes the difference. It is not decisive whether your CV is perfect. Much more important are your motivation, your "grit", and the will to achieve something together. Whether you are starting fresh, returning, or bringing experience, with us you can grow and really make a difference. What awaits you You create transparency by creating precise customer reportings and KPI analyses and deriving concrete recommendations for action from them You actively drive service quality, identify potential for improvement, and implement effective optimization measures You manage contract changes end-to-end within the Change Management process and ensure smooth implementation You continuously develop processes, guidelines, and manuals and take our way of working to the next level You orchestrate Switzerland-wide orders, maintain an overview, and ensure convincing result preparation for the customer You are a sparring partner for Account Management and hold the threads together in operational day-to-day business You bring people and topics together by professionally planning, coordinating, and conducting meetings, training sessions, and events You take ownership of smaller projects and bring them independently from the idea to successful implementation What you bring with you You have a completed vocational training or further education (HF/FH) with a business administration foundation or in Facility Management or a comparable field of specialization You think in networks, analyze precisely, and maintain an overview even in complex contexts You work independently, structured, and goal-oriented and bring the necessary assertiveness and perseverance You convince through your clear communication and a strong customer orientation You use MS Office, especially Excel, securely and purposefully for the analysis and preparation of data You communicate fluently in German; English skills are a plus What we offer you Wide range of internal development opportunities 16 weeks maternity protection Employee celebrations and appreciation programs Part-time work and job sharing: Flexible working models that fit your life Attractive ISS Schweiz pension fund Inexpensive mobile subscriptions from Swisscom for the whole family Employee offer platform with attractive discounts and special conditions Structured onboarding in the initial phase Ready for us? We are for you. Every day at ISS Schweiz, we work to ensure that offices, laboratories, airports, production plants, railway stations, schools, and hospitals function and are livable. Our more than 14,000 employees create living spaces throughout Switzerland where more than a million people can feel comfortable and thrive every day. ISS stands for innovation, service quality, and customer proximity. As a market leader, we offer secure jobs, diverse development perspectives, and a corporate culture characterized by appreciation, lived occupational safety, and responsibility – visible in five programs, over 200 training and further education opportunities, and the consistent use of sustainable products and solutions. About us Employee stories Dear recruitment service providers: For this position, we only consider direct applications. Thank you. Please note: We are happy to receive applications by post, but documents will not be returned. Your contact People & Culture Consultant Telephone: Apply now jpid87a3a83jm jit0834jm jiy26jm