100% Support Officer

Join the Customer and Partner Relations unit of the Information Systems and Telecommunications Service (SSIT) of AVASAD! 100% Support Officer With over 5'000 collaborators in 50 Medico-Social Centers (CMS), AVASAD is a key player in home care in the canton of Vaud. We offer an essential service to the population by accompanying dependent or disabled people, while promoting innovative prevention and health promotion programs. To support the teams, we are looking for a support officer. What you will do: As a Support Officer, you will play an essential role in ensuring effective support for users: Receiving, entering and qualifying user incidents and requests; resolving simple failures (level 1) and forwarding complex cases to level 2 or business support. Providing 2nd level support on personal production tools, ensuring SLA compliance and controlling user satisfaction after each intervention. Managing user accounts and security groups in Active Directory and business applications. Handling application and security incidents: analysis, confinement if necessary, escalation to level 2 and RSSI, follow-up until resolution. Accompanying users in taking control of tools and driving change; creating and maintaining support documents. Keeping the knowledge base up to date, analyzing incident trends and contributing to preventive actions, in accordance with ITIL standards. Supporting the unit manager in their activities (operational coordinator) Application manager of the ISTM tool (Easyvista) What we are looking for: Confirmed experience in IT support with a CFC in computer science. Knowledge of Windows environments, Active Directory and ITIL references; mastery of EasyVista or OXYGEN is an asset. Service-oriented, rigorous in incident follow-up and able to simplify technical concepts for a non-specialized audience. Autonomy, reactivity and good priority management in a multi-solicitation environment. Sensitivity to information security issues and very good mastery of written and spoken French. What we offer: Flexibility: Telecommuting and adaptable hours for a better work-life balance. Inclusive company culture: An environment where diversity is valued and every voice is heard. Professional development: Opportunities for continuous training to develop your skills and employability. Well-being at work: Support programs and activities promoting mental and physical well-being. YOUR COMMITMENT TO A SOCIETY PROJECT, AN EXPERIENCE THAT MAKES SENSE! The main challenges of the Vaud healthcare world and home care excite you, you want to take on a motivating and meaningful challenge and are looking to put your skills at the service of a society project at the heart of current events? Then you are the person we want to meet! We look forward to receiving your complete application (motivation letter, CV, work certificates and diplomas) via Jobup. jpidd433f83jm jpit0728jm jpiy26jm