IT Service Operation Specialist (m/w/d) 80%

We move and inspire people. Simple. Sustainable. Ahead. ##

With its approx. 200 employees, the centralized AMAG Informatik in Cham ZG is responsible for the entire IT value chain across all group divisions, from project to development and integration to operation and support.

As an IT Service Operation Specialist (m/w/d) within our IT Service Center, you are the central contact point for technical concerns from our Retail, Mobilog, and Europcar operations. You ensure trouble-free IT operations, coordinate solutions with the relevant specialist departments, and actively contribute to the optimization of our IT services and processes with your service mindset.

In doing so, you primarily support the regions of Eastern Switzerland, Graubünden, and Liechtenstein.

How we inspire you ##

• Special conditions on vehicle purchase and service: For you and your family - because we know how important mobility is
• Traveling with discounts: Cheaper worldwide with Europcar
• ZIF: Additional individual days off - purchase additional vacation days and treat yourself to a well-deserved longer break
• Living flexibility: Balance family, hobby, and profession - enjoy the flexibility of hybrid working
• Life long learning: We participate in your further education - boost your career!
• Fit for free: Use our free gym for your health and fitness
• Exclusive deals: Platform with changing discounts - discover new offers again and again and save money in the process

What you can achieve with us ##

• Service Operations: You are responsible for processing malfunctions and service requests and ensuring smooth IT operations
• Ticket Management: You analyze, validate, and prioritize tickets and coordinate the optimal solution with the responsible IT teams
• Customer Consulting: You advise internal customers on suitable IT services and support them in the efficient use of existing solutions
• Communication & Coordination: You take over communication during maintenance, malfunctions, rollouts, and other IT-relevant changes
• Service Improvement: You contribute improvement ideas, create documentation, and support projects as well as technical optimization measures

What you bring with you ##

• Experience: You bring experience in IT support or IT Service Management and are familiar with the processes surrounding Service Requests, Incident, Problem, and Change Management; an ITIL certification is an advantage
• Education / Further Training: You have an IT training or another basic training with corresponding further training and/or practical experience in the IT environment
• Digital Skills: You are confident in Microsoft-based client and server environments and bring a good understanding of modern IT service processes
• Language Skills: You communicate confidently in German and have good English skills; knowledge of French or Italian is welcome, but not a must
• Personality Fit: You are a true problem solver with a hands-on mentality, keep a cool head even in hectic situations, think in networks, and bring people and solutions together with positive energy
• Location & Mobility: You are based in Eastern Switzerland or are willing to travel regularly in the regions of Eastern Switzerland, Graubünden, and Liechtenstein; a place of residence in the St. Gallen region is an advantage

Do you think we could fit together? ##

Then we look forward to your online application. By the way: We do not need a cover letter.

Do you have questions about the position or the application process? Then just contact me via WhatsApp short message. You can find information on data protection in our data protection regulations.

• Dario
• Recruiter
• 079 536 17 50